Clinical Program Coordinator - Full Time - Virtual Eye Care - On-Site - Bascom Palmer Eye Institute -- Miami FL
Clinical Program Coordinator - Full Time - Virtual Eye Care - On-Site - Bascom Palmer Eye Institute -- Miami FL
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Job Description
Current Employees:
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The University of Miami Bascom Palmer Eye Institute has an exciting opportunity for a full time Clinical Program Coordinator (OnSite) for Virtual Eye Care in Miami Florida.
The Clinical Program Coordinator assists in the development organization production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Provides general oversight over daily program operations in support of the Universitys mission including the direct supervision of volunteers. Monitors the financial performance of programs to meet departmental goals and assists with short and longrange budgetary planning.
CORE JOB FUNCTIONS
Evaluates program effectiveness analyzes results and recommends appropriate action.
Coordinates program activities with other program department or staff activities ensuring optimum efficiency.
Trains develops and empowers staff to effectively perform their jobs.
Acts as a main point of contact for project funders advisors speakers and participants and recruits program participants members and volunteers.
Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.
Develops program communications and promotional literature for distribution including newsletters brochures and flyers.
Prepares periodic reports financial statements and records for management or outside agencies.
Maintains patient confidentiality as well as the confidentiality of hospital business information.
Oversees the maintenance of established supply levels in unit and supply rooms.
Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education: Bachelors degree in relevant field
Experience: Minimum 2 years of relevant experience
Knowledge Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Department Specific Functions
Primarily responsible for providing virtual or/and onsite support to assigned clinical specialties and providers in effort to ensure the successful coordination of care for patients throughout their journey.
Facilitates virtual care offerings through schedule management patient education/preparedness and coordination of the virtual visits.
Ensures patients have access to the MyUHealthChart patient portal and assists them through the echeckin process connecting with the virtual visit and completing medical history/preexam documentation in the medical record.
Proactively assesses scheduling accuracy patient volumes and clinic flow and improves the distribution of patient assignments to promote efficiency.
Manages internal/external referrals and follow up instructions to arrange appointments with medical specialists to assist in patient care.
Provides coordination and support to clinical practices providers clinical support staff and patients.
Addresses and documents patient inquiries and communications in a timely manner through answering patient phone calls monitoring EMR messages and tasks and escalating/assigning requests as needed to ensure proper resolution.
Assists physicians with clinical activities to resolve any delays and guides patients as needed through each step of their appointment to improve the overall patient experience.
Reviews provider schedules in advance to ensure patients are scheduled appropriately and all preappointment requirements have been completed such as referrals insurance authorizations for medication and procedures test orders etc.
Assists in scheduling patients as needed and follows up with patients who cancel reschedule or do not show for their appointments to ensure appropriate continuum of care.
Determines based on predefined protocols whether patients need to be seen urgently and expedites the scheduling of appointments with a provider or fellow.
Answers patient inquiries regarding medications/prescription refills reports side effects to provider and shows good judgment and understanding of the particular problems associated with highrisk medications.
Researches and confirms outside physician contact information and requests updates to the Health System provider directory.
Assists clinical research coordinators as needed to facilitate care for study patients.
Provides ancillary clerical or medical related support to providers which may include patient care clinical activities student services reporting/statistics generates reports for analysis on trends and possible areas of improvement and other business needs.
Prepares EMR correspondence for fax transmission or mailing when this cannot be done through EMR and scans documents to EMR Media tab with proper labels daily.
Assists clinical support staff in updating Care Teams in the EMR.
Promotes patient utilization and understanding of the EMR patient portal for electronic communications test results preappointment documentation etc.
Assists with virtual care expansion initiatives through data analysis market research workflow redesign and technology enhancements.
Coordinates with internal and external marketing groups to enhance awareness and adoption of virtual care offerings through websites newsletters social media journals and other platforms.
Prepares and attends marketing events and health fairs to promote services and eye care awareness in the community.
Department Specific Qualifications
Education: Bachelors degree in relevant field
Certification and Licensing: Ophthalmic Technician Medical Assistant Nursing or another formal medical certification/licensure preferred
Experience: Minimum 2 years of relevant experience in a clinical setting
Knowledge Skills and Attitudes:
Ability to understand and follow instructions.
Digital Mindset
Customer Service Skillset (soft skills)
Focus on PatientCentered ValueBased healthcare
Ability to lead motivate develop and train others online
Ability to maintain effective interpersonal relationships both inperson and online
Ability to communicate effectively in both oral and written form.
Ability to communicate effectively on camera (live video) establishing empathy
Ability to handle difficult and stressful situations with professional composure
Knowledge and skilled in the use of videoconferencing technologies.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H6Required Experience:
IC
Employment Type
Full-Time
