Telecommunicator 2 Trainee
Telecommunicator 2 Trainee
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
Job Duties:
- Train on all DUCOMM and member agency Telecommunicator protocols procedures and operations to complete the certification programs for Call Taking then Police and/or Fire.
- Answer 911 and other incoming phone calls and process requests for Police Fire and EMS with accuracy.
- Promptly and courteously communicate with citizens and member agency personnel while assisting them.
- Accurately perform data entry on requests for service tracking unit status and other information provided by field personnel while verifying key details.
- Monitor assigned radio channel and dispatch calls to appropriate police or fire units via radio and coordinate additional response as needed.
- Perform routine notifications to outside agencies including but not limited to: utilities public works nonmember agencies businesses and citizens.
- Efficiently operate a variety of communications center equipment and software including but not limited to: ComputerAided Dispatch (CAD) telephone system radio call check mapping programs messaging and available resources.
- Become certified in Emergency Medical Dispatch (EMD) Emergency Fire Dispatch (EFD) LEADS NIMS CPR and other certifications as necessary.
- All other duties as assigned or per operational need.
Pay Ranges (paid hourly):
Entry level Telecommunicator 1 has a starting pay rate of $63565 with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $68723 after successfully completing 79 months of training. Experienced TCs may start at a higher pay step based upon related recent experience. Pay range for Telecommunicator 1 is $63565 to $70886 paid hourly and Telecommunicator 2 is $68723 to $95867. Once certified on Police or Fire step increases COLA increases overtime comp time and stipends are also available.
Benefits:
Employerprovided uniform tops and additional annual stipend
Paid Time Off (PTO) 26 days each year with bidding for guaranteed time off and Extended Sick Leave (ESL) 6 days each year
Overtime pay Comp Time and Stipend pay for nonexempt union staff
Group health insurance:BlueCross BlueShield HMO and PPO options (employee contribution only 15 with HSA employer contributions Delta Dental HMO and PPO options Express Scripts Prescription and VSP Vision coverage
IMRF pension retirement savings disability and life coverage
Additional retirement savings options
Employerprovided life insurance
Supplemental life insurance for self and family
Supplemental disability accident and cancer protection
FSA pretax savings accounts for health care and dependent care expenses
Employee Assistance Program (EAP) with wellness personal and family support
Financial services legal services and identity protection plans
IFOP union membership for fulltime Telecommunicators
Onsite Fitness Room full kitchen quiet room nursing mothers room and more
How to Apply:
- VIDEOS: Watch both videos on DUCOMMs Careers site Heroes Wear Headsets and the DUCOMM 911 Telecommunicator Orientation Videoat
- APPLICATION: CLICK HERE TO APPLY TO DUCOMM
- TESTING: You will receive emails with testing links for first the Typing Test and if passed then the Criticall Test. Test links are usually once a month at month end so please check personal email and spam folders. Testing must be completed and passed by the deadline specified in order to move to the next step in the hiring process.
- Human Resources will contact you if all of your information is complete and tests are both passed to be considered for our onsite interview opportunity.
The process from Application to Hire can take a few months to successfully complete all the preemployment steps including comprehensive background screening. New Hire TC training classes typically start on a quarterly basis.
A valid email address must be included on the Application as all hiring process communications will be handled via email. Email questions to .
Applications will be accepted yearround for Telecommunicators.
Qualifications
Job Requirements:
- Work onsite no remote work available
- Must have the ability to work any of the three 3 shifts including weekdays weekends and holidays; after training and certification assigned to a shift on a 3week rotation of regular days off which includes 1 weekend off every 3 weeks
- Reliable attendance is an essential function of the position
- Applicants must be at least 18 years of age
- Applicants must have a High School Diploma or Equivalent
- Applicants must be able to pass typing test at least 35 wpm 2 chances) and pass Criticall testing
- Must be proficient in the English language both verbally and typed/written including the proper usage spelling punctuation and grammar
- Strong multitasking ability analytical and logical problemsolving skills
- Strong interpersonal skills including the ability to work oneonone in a group environment both inperson and through communication systems
- Must pass the postoffer preemployment full police background investigation fingerprinting polygraph exam psychological assessment and medical screening including basic physical vision hearing and drug test
Physical Requirements and Work Environment:
- The employee works in an office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk hear stand and walk.
- Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 812 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.
Required Experience:
Intern
Employment Type
Full-Time
