Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative Up to $60000!
Rite Window a proud company of the Renuity family where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America we are on a mission to revolutionize home improvementmaking it faster easier and stressfree. Whether its a new bath custom closets or exterior upgrades we help homeowners create spaces they love without the hassle. With expert teams across 36 states and growing theres likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And were just getting started!
What We Offer
Competitive salary with performance incentives
Comprehensive benefits including medical dental and vision
Consistent schedules and professional growth opportunities
A respectful forwardthinking work culture
About the Role
In this position you will:
Promptly answering all incoming calls in a polite and professional manner using the appropriate uniformed script
Outbound dialing to leads generated through CRM system to schedule consultations
Properly schedules appointments following appointment scheduling protocol. Reviews appointment date time location and project information with caller
Responding to customer emails and text messages that come in through CRM system and outlook
The ability to clarify scopes of work with homeowners and educate them
Screens call to determine if the project fits our scope of work
Communicate jobrelated information and problems to Department Management.
Educate customers on the variety of products and services we offer
Key Qualifications
Self sufficiency
High Attention to detail and follow through
Strong Organizational skills
Microsoft Office knowledge
CRM experience preferred not required
Collaborative communication with Call Center team and interdepartmentally verbally and electronically
Patience and active listening
Motivated Go getter attitude
Ability to follow scripting and call center procedures
About Rite Window Home Remodeling in the Northeast & MidAtlantic Rite Window
At Rite Window a Renuity company were making home improvement faster easier and stressfree. Since 2001 homeowners in Massachusetts and southern New Hampshire have trusted us for highquality windows doors roofs showers and bath upgrades. Now as part of Renuity were combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to craftsmanship and customer satisfaction has earned us six Angies List Super Service Awards and a Yelp 5star honor. As part of our team and the broader Renuity organization youll have the opportunity to make an impact grow your career and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact
If you have a question regarding your application please contact
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
