Restaurant Supervisor Dynamite Woodfire Grill at The Farnam Omaha NE

Additional Information: This hotel is owned and operated by an independent franchisee The Farnam Autograph Collection (Greenwood Hospitality/Hotel Equities LLC). The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Come join The Farnam Autograph Collection and start your career with the only AAA Four Diamond hotel in Nebraska!
Hotel Equities a multiawardwinning hotel development and hospitality management company is currently searching for a remarkable Restaurant Supervisor for The Farnam Autograph Collection in Omaha Nebraska.

Job Purpose:

This job description provides a basic guideline of the duties responsibilities and requirements of this position. Warm knowledgeable service and helpful guidance reassure guests theyve made the right choice to stay with us.

Supervise the operations of the restaurants and bars to ensure an optimal level of service and hospitality is provided to the guests.
Train direct the work of resolve issues/problems and coach and counsel restaurant and bar team members to ensure a quality operation.
Resolve customer issues complaints problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
Be available to help other departments in emergency situations
Adhere to all work rules procedures and policies established by the company including but not limited to those contained in the associate handbook.
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic helpful and positive member of the team
Be professional responsible and mature in conduct and behavior
Be understanding of encouraging to and friendly with all coworkers
Be selfmotivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Ability to communicate effectively with the public and other employees.
Maintain customer satisfaction as the driving philosophy of the F&B department.
Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints.
Fill in for staff when necessary to ensure customer satisfaction. Ensure your staff including all new hires are trained to meet standards.
Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations.
Ensure that consistency of service and standards are met.
Manage department within budget.
Accurately forecast revenues/expenses.
Assist in preparing annual departmental budget that accurately reflects the departments operations plan.
Anticipate revenue/cost problems and report discrepancies to Restaurant Manager/F&B Director.
Assist hotel staff with accounting related issues.
Analyze financial and operating information on an ongoing basis in order to adjust labor supplies materials and other costs to achieve budget.
Ensure department staff is trained in control procedures as outlined by Internal Audit and that these procedures are consistently followed.
Manage people according to standards & values.
Manage human resources functions including recruiting selection orientation training performance reviews pay and recognition programs to maintain a skilled and motivated workforce.
Maintain a positive cooperative work environment between staff and management.
Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely.
Ensure employees fully understand performance standards review process and reward successes.
Manage safety program to protect guests and employees and which meets OSHA requirements.
Use ongoing safety plan to minimize workers compensation claims.
Train staff to increase level of customer sales service and safety skills on an ongoing basis.
Ensure employees are appropriately certified for their job as required by federal state or local regulations.
Monitor and maintain acceptable turnover levels.
Know the general operations of department and how all hotel departments work together to achieve business objectives and to meet customer expectations.
Know the commonly occurring challenges of the F&B business and how to overcome them.
Know restaurant standards and hold employees accountable for consistently meeting these standards.
Maintain favorable health department scores.
Manage a preventive maintenance program for all equipment.
Meet safety and sanitation standards such as Emergency Plan CPR/Heimlich training for all employees proper storage of foods storing chemicals away from food etc.
Assist in the preparation of the F&B budget and maximize department resources to contribute to the successful achievement of the budget.
Identify major revenue and expense opportunities and possible problems. Identify and select vendors that provide quality service and competitive prices and monitor to ensure quality of goods and service is met.
Adjust inventory department labor schedules staff assignment and supplies based upon demand without loss in quality service.
Keep repair costs down by maintaining equipment.
Work with local vendors to keep costs down.
Assist Restaurant Manager with training and development of staff.
Greet and seat guests.
Maintain work areas clean and organized.
Report unsafe conditions immediately.
Use proper cash handling and accounting procedures.
Act a Restaurant Manager when required.
Answer telephone; take reservations.
Communicate with Manager on all matters relating to the Restaurant.
Complete other duties as assigned by supervisor to include cross training.
Display knowledge of cocktail and wine service.
Display knowledge of food preparation.
Perform duties of all positions within the department including serving bussing hosting expediting.
Resolve employee and guestrelated problems.
Attend required meetings.
Take room service orders

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.
Experience with Marriott and Forbes processes and standards is a plus.
This job requires the ability to perform the following:

Occasionally. Paperwork.
Concrete tile rubber mats covering tile linoleum carpet etc.
Pick up trays speak with guests clean obtain supplies.
Clean; inspect side work.
Serve and speak with guests.
View restaurant maneuver through crowds and staff.
Obtain overhead supplies and food from window. Serve guests at arms length.
Distribute menus use telephone write stock supplies. Serve plates and hold glasses with beverages.
Use cash register adding machine telephone garnish plates.
Move chairs tables glassware and China carts. Average weight: 25 lbs. Maximum weight: 50 lbs.
Food trays beverage containers glass racks. Average weight: 25 lbs. Maximum weight: 50 lbs.
Operate cash register stock supplies serve guests.
Assurance of food quality and consistency.
Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes cover shifts on short notice. Work late nights or early mornings.
Seating of guests handling money operate cash register view restaurant and employee appearance.
Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork logging issues/complaints/requests/ information updates etc.
Basic math skills are used frequently when handling cash or credit.
Problemsolving reasoning motivating and training abilities are often used.
Have the ability to work a flexible schedule including mornings nights weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture
Medical/Dental/Vision for fulltime ambassadors consistently working 30 or more hours weekly
Vacation & Holiday Pay for fulltime ambassadors consistently working 30 or more hours weekly
Employee Assistance Program
Reduced room rates throughout the portfolio
401(k)
Employee discount
Flexible spending account for fulltime ambassadors consistently working 30 or more hours weekly
Life insurance
FMLA per state and federal regulations

This company is an equal opportunity employer.

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