Thrift Store Manager - 51st

Thrift Store Manager

APA! BACKGROUND: Austin Pets Alive! (APA! is one of Austins most dynamic and bestloved nonprofits. The organization is the leader in the no movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues treats and adopts out 10000 homeless dogs and cats each year providing the safety net for Austins most atrisk shelter pets which helps Austin to be a nokill city while also assisting other communities in saving homeless animals. The organization is distinguished by the spiness of its grassroots nontraditional communitybased animal rescue work.

APA! Thrift began in May 2017 with its 1st thrift store location on Burnet Rd and now operates 5 stores in the Austin area. Our stores are boutiquestyle selling high quality new and gently used items for low prices. All net proceeds directly support the innovative lifesaving programs of Austin Pets Alive! a 501(c)3 animal welfare organization.

POSITION SUMMARY/OVERVIEW: The Thrift Store Manager is responsible for the daytoday operations over an individual APA! Thrift store and in leading the onsite volunteer and staff teams to maximize profits and impact. This is a fulltime exempt position with an average of 40 hours per week. The Thrift Store Manager reports to the Thrift Operations Manager.

ESSENTIAL FUNCTIONS:

• Manage staff and volunteers by providing ongoing support through effective communication clear expectations and mentorship as well as ensuring policies and procedures are being followed revenue targets are being met signage and all store aesthetics are per APA! and APA! Thrift brand standards etc.
• Ensure staff and volunteers are receiving adequate and updated training so as to be the strongest possible assets for APA! Thrift
• Provide ongoing appreciation to staff and volunteers to keep engagement high
• Assist with creating implementing and updating policies and procedures as needed and ensure updates are disseminated and implemented by staff and volunteers
• Assist with sourcing and coordination of instore events targeting local student populations organizations and businesses with the goal of driving as many new customers to the store as possible
• Oversee compliance of staff with all established agency policies and procedures
• Work with Human Resources to facilitate staff recruitment selection and onboarding
• Maintain a neat clean and organized store environment at all times
• Responsible for the overall productivity results in the store
• Drive operational efficiencies to help minimize risk and protect the stores assets
• Maintain safe working conditions for staff volunteers contractors vendors and customers
• Create and administer work schedules to ensure proper workforce coverage
• Provide regular reports to the Retail Operations Manager which reviews and evaluates the activities and progress to date
• Collaborate across other APA! department leaders to optimize resources and initiatives
• Assist with marketing initiatives including the building and maintaining of relationships with local businesses ensuring APA! Thrift engages in maximum crosspromotion opportunities and receives maximum support from local businesses while ensuring that such initiatives are aligned with the APA! Marketing and Communications team
• Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis

OTHER FUNCTIONS:

• Attend and participate in all required training sessions and meetings
• Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
• Able to react to change productively and perform other related duties as assigned
• Able to work evenings and weekends as needed
• Able to work in a high volume fastpaced highstress environment
• All new store managers will be required to go through a 5 week training program that will take place at the Burnet location or another location as designated by APA!
• In the event a store location is not available after the training program (due to new store lease negotiations construction delays or other new store openings issues) you may be asked to work at another existing location to expand personal training and development as a Thrift Store Manager until a permanent store can be assigned.
• During the training period or interim temporary store assignment participation in sales incentive programs may be permitted on a discretionary basis.

QUALIFICATIONS SKILLS & EXPECTATIONS:

• Love of animals that helps keep the mission close to heart and a commitment to the No cause is essential!
• 5 years of retail management experience preferred with a proven track record of success
• Ability to work in a fastpaced dynamic environment and prioritize workload to manage multiple projects with strict deadlines
• Must be a collaborative team player who can both nurture and develop staff and volunteers
• Proven leadership ability as well as strength in building internal partnerships
• Strong personnel management and retail operations knowledge including inventory control loss prevention retail systems merchandising customer service and store budget preparation
• Energetic selfmotivated selfstarter flexible and adaptable with a sense of humor
• Able to multitask and work independently within a small handson work environment
• Excellent interpersonal skills a must
• Computer proficiency in MS Word Excel and PowerPoint (G Suite is a plus)
• Must embody APA!s Core Values of Innovation Respect Drive Resourcefulness and Inclusion
• Commitment to APA!s customer experience expectations
• Willing and committed to working well with volunteers and staff in all roles

PHYSICAL JOB REQUIREMENTS:

• Must be able to routinely stack lift and sort boxes and individual donations which may be up to or over 50 lbs.
• Must be able to access merchandise tools and other necessary items in places that may be out of reach from a standing or sitting position. Some stores have stairsonly access to areas that will be required for this position to work in on a daily basis.
• Can be on the sales floor providing active service for an entire 8 or 10hour shift
• If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

WORK ENVIRONMENT:

• Work is normally performed inside the Thrift Store; some outside work is required (events accepting donations etc)
• Rapid pace with exposure to potential hazards including animal waste disinfectants high levels of noise animal bites and scratches and diseases that can be transmitted from animals to people

TIME COMMITMENT:

• This is a fulltime exempt position with an average of 40 hours per week.
• Shift and schedule flexibility is required as weekly schedule is subject to change
• Able to work evenings weekends and holidays as needed

LOCATION(S):

• Oltorf Thrift 1409 West Oltorf Street Austin TX 78704
• Burnet Thrift: 5801 Burnet Rd.
• 51st Street Thrift: 5012 Clarkson Ave.
• Round Rock Thrift: 913 N Interstate Hwy 35
• Pflugerville Thrift: 15803 Windermere Dr.
• May travel to other locations as needed

BENEFITS:

Austin Pets Alive! is proud to offer a competitive benefits package for fulltime employees including subsidized employer sponsored medical coverage up to 2 match on 401(K) retirement plan subsidized and voluntary life insurance voluntary dental vision and short term disability options all effective the first day of employment. We also offer voluntary wellness and emergency sick plans supplemental benefits subsidized pet insurance flexible spending accounts and additional life coverage. Fulltime employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment with a third week of PTO accrual upon completion of 12 months of employment. Employees will also receive professional development opportunities through APA!s ongoing mission to advance our animal welfare professionals in our life saving work.

EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color LGBTQ people women transgender and gender nonconforming people and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity community focus and innovation.