Jr Mac Support Engineer
Jr Mac Support Engineer
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Jr Mac Support Engineer
Ashburn VA
SUMMARY:
Founded in 2001 Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud Cybersecurity Knowledge Management and Enterprise solutions. We know our defense federal and civilian customers have critical IT infrastructures that must remain reliable available and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a VeteranFriendly employer we are proudly partnered with the Virginia Values Veterans (V3 Program and a recipient of the HIRE Vets Gold Medallion Award which recognizes our commitment to recruiting our nations Veterans. Recognized on the Inc. 5000 list of Americas fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia we are always looking to hire top talent in the field come join us today!
As an integral member of the CBP End User Device IT Management Services team the Jr. Mac Support Engineer will be responsible for the support and administration of a distributed macOS desktop environment utilizing enterprisescale technical experience with cloud and hybrid infrastructures architecture designs technology management and analytics for onpremises hybrid and internetbased devices. The ideal candidate will work closely with the Apple Engineering team to achieve customer requirements provide expertise enhancing the macOS enduser experience providing deskside support and promoting security compliance.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Mac experience in an Enterprise Environment is desired
- Jr. Mac Engineer will possess system knowledge in the areas of macOS Imaging Patching System Certificates PIV (Smart Card) and Active Directory authentication and macOS cybersecurity hardening guidelines to effectively support and grow these technologies
- Provide onsite deskside support
- Good knowledge/understanding of networking fundamentals (VLANS Switch accesses and configuration etc)
- Provide support for all Apple MacBooks Workstations and Servers
- Experience with a ticketing system (ServiceNow) is a plus
- Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
- Experience in macOS desktop and server support skills
- Experience supporting macOS across a range of versions
- Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
- Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
- Experience using terminal commands and simple Bash scripts
EDUCATION EXPERIENCE CERTIFICATIONS and QUALIFICATIONS:
- Current CBP Background Investigation or Top Secret clearanceadjudicated within the last 5 years (preferred) US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
- Bachelors degree in Information Systems or related field; in lieu of degree 12 years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 100 or greater certification
- Experience utilizing enterprise management systems such as Jamf Microsoft Intune and Active Directory
- Demonstrated experience within a distributed environment of at least 1000 workstations and/or servers is ideal
- ITIL v3 Foundations Certification is highly desired but not required
- Apple Certified Support Professional is highly desired but not required
- Experience with ServiceNow is desired but not required
- Experience with Beyond Trust Remote Support is desired but not required.
SPECIFIC KNOWLEDGE SKILLS & ABILITIES:
- Junior level knowledge for Jamf configuration and operations to include: patching configuration profiles operating system upgrades and security configurations.
- Experience with on premise or distributed cloud and hybrid infrastructures.
- Working knowledge of macOS operating system to include image management OSD (operating system deployment) and servicing updates.
- Strong understanding of web browser management for security zones document modes and addons. The ability to troubleshoot web apps site security or compatibility related issues for Safari Chrome and FireFox.
- Understanding of LineofBusiness (LOB) apps with regards to troubleshooting failed installations or updates.
- Working knowledge of application requirements gathering analysis testing benchmarking and system/software integration.
- Use of Remote Admin Tools for building and validating test cases.
- Outstanding interpersonal and communication skills with the ability to effectively communicate with stakeholders at any business level.
- Ability to constantly grow as a team member with the technical aptitude to quickly learning new technologies and understand relevant cloud trends.
- Strong ability to work with cross functional teams to include but not limited to cybersecurity windows desktop management upper and government management and field support.
- Proficiency in scripting techniques involved with desktop system automation and management.
- Experience with Intune M365 and MS Active Directory a plus.
- Experience with the macOS Security Compliance Project (mSCP) a plus.
At Indigo IT we offer an expansive benefits package for our employees which includes: Medical Dental and Vision coverage options. In addition we offer 401(k) with company match Group life and disability Flex Spending Accounts (FSA) Paid Time Off (PTO) Paid holidays and Education assistance. We also have in house training programs for employees we reward thought leadership with bonuses and recognition for publishing speaking and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class.This employer uses EVerify.
Required Experience:
Junior IC
Employment Type
Full Time
Key Skills
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