ServiceNow Platform Developer

Idaho National Laboratory is hiring a ServiceNow (SNow) Platform Developer to work in our IT Services department. Our team works a 9x80 schedule located out of our REC facility with every other Friday off.

The SNow Developer is responsible for configuring developing and supporting solutions within ServiceNow modules (ITSM ITOM ITAM SPM SecOps EA/APM and Scoped Apps). We have a goodsized team with admin/developers and architects. Architects take the lead with solution design and estimations while Developers focus on Development Peer Reviews Function Testing and Incident/Problem root cause and resolution.

• Handson development experience in the ServiceNow platform notably ITSM ITOM ITAM SPM EA and Scoped Apps
• Deep understanding of the key technologies used in building ServiceNow integration solutions including Integration Hub SSO Rest services etc.
• Experience with Agile and Scrum development approaches
• Strong experience in Integrations with 3rd party tools using (web services SOAP email MID etc).
• Experience in loading data into SNOW from third party systems using Web Services and Import Sets.
• Should have experience at UI Scripting UI Action UI Policy UI Macro Business Rules Workflow development Flow Designer Catalog Item.
• Development Platform Administration Reporting in ServiceNow SQL Database view in ServiceNow
  
• Knowledge of technical components such as LDAP VPN SSL SAML/SSO and other widespread enterprise technologies
  
• Perfectly comfortable navigating and modifying classic ITIL processes: Incident Problem Change Knowledge and Catalog.
  
• Ability to create technical documentation and how to manuals for reference.
  
• A team player who is gracious with their time and knowledge when others need support.
  
• A highly organized individual who can manage multiple assignments at once and use time efficiently.
  
• A strong researcher who can effectively use community and other online resources to seek answers to challenging problems.

Responsibilities Include:

• Implement low code / low complexity solutions to business automation needs.
• Implement complex solutions when Out of the Box configuration is not an option.
• Serve as a technical SME on some of the modules and lean in to learning modules you are not as familiar with.
• Build according to teamdefined standards and best practices to ensure the solutions are easily maintained through upgrades and can scale as lab adoption or business processes evolve.
• Follow the teams SDLC process and support fellow team members with Peer Review and function testing.
• Collaborate with project managers process analysts and team leads as necessary to ensure project risks are highlighted and timelines are met.
• Learn new aspects of the platform as project demands arise.
• Stay up to date with Release notes and new features within ServiceNow.
• Maintain and pursue certifications as necessary.
• Investigate root cause on issues and return the system to proper functioning.
• Document tickets and keep the customer informed of progress.
• Use good judgement and ask for clarification or approval as needed.
• Work with minimal oversight. Escalate issues to architect and team lead as necessary.
• Complete other duties as assigned.
• This position closes: 5/1/25

Minimum Requirements:

• Level 3 Bachelors degree in computer science IT computer information systems or a similar field plus 5 years meaningful experience OR 11 years relevant experience/education in lieu of a BS.
• Level 4 BS in computer science information technology computer information systems or similar plus 9 years meaningful experience OR 15 years relevant experience/education in lieu of a bachelors degree.
• A minimum of 5 years experience in ServiceNow Development.
• CSA Certification Certified System Administrator
• CAD Certified Application Developer
• Handson experience in Creating and maintaining APIs and data integration processes between ServiceNow and other services.
• This requires US Citizenship.

The ideal candidate will possess:

• College degree
• 7 years of demonstrated experience in ServiceNow development configuration and administration
• Certification in ITIL Foundations 3 or 4
• Certified Implementation Specialist in one or more ServiceNow applications
• HandsOn experience with ServiceNow Discovery & ITAM modules is preferred
• Handson experience in hardware/ software asset reconciliation is preferred.
• HandsOn experience with Virtual Agent Mobile Apps or Workspaces is preferred.
• Implementation and customization of Employee Service Portal is preferred.

Job Information:

• The pay range for this position is: Level 3 $93204 $191076 / Level 4 $111888 $229284. At Idaho National Laboratory compensation decisions are determined using factors such as education relevant experience and other credentials.
• MultiLevel: This is a multilevel posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.

Benefits and Relocation

• Medical Dental Vision and Flexible Spending Accounts
• 401(k) with a 4.2 employer contribution and up to 4.8 match
• Paid time off (personal leave)
• Employee Education Program (tuition assistance)
• Comprehensive Relocation Package
• Benefit eligibility subject multiple factors including employment status and position classification.

INL is a sciencebased applied engineering national laboratory dedicated to supporting the U.S. Department of Energys mission in nuclear energy research science and national defense. With more than 5000 scientists researchers and support staff the laboratory works with national and international governments universities and industry partners to discover new science and development technologies that underpin the nations nuclear and renewable energy national security and environmental missions.

INL Mission
Our mission is to discover demonstrate and secure innovative nuclear energy solutions other clean energy options and critical infrastructure.

INL Vision
Our vision is to change the worlds energy future and secure our nations critical infrastructure.

Selective Service Requirements
To be eligible for employment at INL males born after December 31 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.

Equal Employment Opportunity
Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Other Information
When applying to positions please provide a resume and answer all questions on the following screens. Applicants who fail to provide a resume or answer the questions may be deemed ineligible for consideration.

INL does not accept resumes from third party vendors unsolicited.