Lead Consultant - O365 Admin
Lead Consultant - O365 Admin
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Lead Consultant O365 Admin
In this role 2 lines about the role
Responsibilities
User Support and Troubleshooting:
Assists endusers with M365related issues.
Troubleshoots common problems related to Office applications OneDrive and Teams.
Working experience on PowerShell
Need to have understanding about Active Directory user accounts.
Basic understanding on Azure Active directory
Basic understanding of different account types in Active directory
Ability to speak to a nontechnical audience about technical problems.
Knowledge and experience of customer service practices
Willing to work in rotational shifts as per customer requirement.
Application Deployment and Configuration:
Deploys and configures Office applications (e.g. Word Excel Outlook).
Sets up OneDrive for Business and SharePoint libraries.
Collaboration and Communication Tools:
Manages Teams channels chats and meetings.
Assists with SharePoint site permissions and collaboration.
Basic Security and Compliance Tasks:
Helps users understand security best practices.
Assists with setting up multifactor authentication (MFA).
Experience on troubleshooting Windows and Apple Operating System issues.
Ability to fix all windows related issues. (i.e. BSOD No Boot Software)
Working experience on PowerShell
Ensure the 24/7/365 availability of all systems applications and infrastructure.
Understanding of IT processes procedures and willingness to follow them.
Need to have understanding about Active Directory user accounts
Basic understanding on Azure Active directory
Basic understanding of different account types in Active directory
Provision and DeProvision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
Basic knowledge on Mobile Device Management
Understanding on Virtual Machines (i.e. AWS Citrix)
Basic understanding on SCCM and Company Portal
Develop documentation to assist selfguided issue resolution procedures for service desk personal to include checklists procedures.
Ability to speak to a nontechnical audience about technical problems
Knowledge and experience of customer service practices
Willing to work in rotational shifts as per customer requirement
Qualifications we seek in you!
Minimum Qualifications / Skills
Helpdesk experience
Networking Concepts
Knowledge on ITIL procedures
Preferred Qualifications/ Skills
Bachelors degree or equivalent combination of education and experience needed.
Relevant years of experience as a Major/Critical Incident Manager.
Working Experience of Service Now (Ticketing tool)
Excellent English communication skills (written and oral) with experience interacting with all levels of management both within Company and Customer organizations.
Excellent knowledge experience and excellence within the specific area of Major Incident Management
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at genpact and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Employment Type
Full-Time
