PT - Visitor Services and Membership Associate
PT - Visitor Services and Membership Associate
Posted on :
06-04-2025
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1 Vacancy
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Job Description
The Visitor Membership Services Associate will be responsible for operating the main visitor information and sales desk of the Museum & Library located at the Museum & Librarys public entrance. They must present a professional approachable helpful and competent demeanor. The Visitor and Membership Associate will provide customer service to patrons by answering questions directing people to resources within the Museum & Library to aid them in their visit promoting gift shop programs and membership as well as assist in other duties as assigned.
POSITION DESCRIPTION:
POSITION DESCRIPTION:
- 1421 hours/week with a set schedule of Thursday through Saturday from 9:30 AM 4:30 PM and availability to cover events/other shifts as necessary
- Interest in history or museum studies preferred
- 1 3 years experience working in customer service retail or sales in a nonfood setting
- Intermediate computer software skills Microsoft Office products internet research ability and web.
- Personable articulate dependable organized and attentive to detail.
- Proficiency in cash handling
- Familiarity with POS preferred
- Excellent communication skills
- Availability on weekdays weekends some evenings and some holidays
ASSIGNED RESPONSIBILITIES AND DUTIES
- Promote and assist with membership enrollment
- Assist with member data input and tracking in our member and donor database. Some basic clerical membership assistance as assigned.
- Maintain clean and proper appearance of all frontofhouse environments
- Complete accurate payment process and reconcile cash drawer
- Gain and use museum and collections knowledge to better assist patrons
- Learn script to lead guided tours
- Perform opening and end of day duties
- Serves as reception for VIP visitors vendors and other planned visitors by pleasantly greeting guests and notifying the Executive Assistant or appropriate staff upon arrival.
- Assist during special events
- Answer general inquiries related including those related to membership screen and direct incoming phone calls.
- Acts as first line of troubleshooting support for membership website issues.
- Other duties as assigned
#ZR
Required Experience:
Junior IC
Employment Type
Part-Time
Key Skills
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