Sr IT Operations Manager 5581
Sr IT Operations Manager 5581
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As Sr. IT Operations Manager youll manage and oversee daily IT production operations in a fastpaced environment within DoD logistics. The ideal candidate will bring extensive experience working in a Network Operations Center (NOC) or IT Operations Center ensuring the stability performance and availability of IT systems and services. This role involves leading operational processes monitoring critical infrastructure troubleshooting issues and collaborating with crossfunctional teams to maintain seamless IT operations.
We know that you cant have great technology services without amazing people. At MetroStar we are obsessed with our people and have led a twodecade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us then check out the job description below!
What youll do:
- Oversee daily IT production operations ensuring high availability and performance of critical systems and services.
- Manage and monitor IT infrastructure networks and applications within a Network Operations Center (NOC) or IT Operations Center.
- Respond to incidents identify root causes and implement solutions to minimize downtime and impact on business operations.
- Lead and mentor a team of IT operations staff providing guidance and support to enhance team performance.
- Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.
- Collaborate with other IT teams including engineering and security to resolve technical issues and implement changes.
- Monitor system alerts logs and metrics to proactively identify and address potential issues.
- Prepare and present operational performance reports and metrics to leadership.
- Manage change management and maintenance schedules to minimize disruption to IT services.
- Ensure compliance with organizational policies procedures and industry best practices.
What youll need to succeed:
- Active DoD Secret security clearance
- Bachelors Degree in Information Systems or Business Operations or equivalent experience.
- You currently hold the ITIL4 Practice Manager: Plan Implement and Control Certification.
- 5 years managing daily IT production operations ensuring system achieves established performance objectives.
- 7 years experience working in a network operations or IT operations center.
- 5 years experience implementing IT operations concepts practices and procedures.
- Strong understanding of IT infrastructure including servers networks virtualization and cloud environments.
- Excellent communication and collaboration skills.
- Strong analytical and problemsolving skills.
- Ability to work independently and take ownership of projects.
- Ability to easily communicate recommendations and issues to highlevel General Officers/executives to influence decisions that support the organizations overall strategic plan
- Proven experience managing and troubleshooting IT systems networks and applications.
Like we said we are big fans of our people. Thats why we offer a generous benefits package professional growth and valuable time to recharge. Learn more about our company culture code and benefits. Plus check out our accolades.
Commitment to NonDiscrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status status as a protected veteran or any other status protected by applicable federal state local or international law.
What we want you to know:
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Required Experience:
Manager
Employment Type
Full Time
