Customer Service Specialist CUSTO005321

SARGENT AEROSPACE & DEFENSE

Position Summary

• Manage assigned customers and accounts to provide customer service and support including contract compliance RFQs quotes order processing order status shipment processing returns and customer interface with Sales Engineering Operations Quality and Finance teams.

Responsibilities:

• Excellent Customer service organization skills communication skills and relationship management for assigned accounts
• Order acknowledgement processing modifications and maintenance (contract files)
• Contract / Order management and resolution of directed changes cancellations terminations and associated claims.
• Create and submit quotes to customers and field sales representatives. Conduct proposal reviews and coordinate customer responses via portal / email
• Strong interpersonal skills and ability to collaborate effectively in crossfunctional teams (Engineering Quality Shipping Purchasing Sales)
• Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts etc.
• Support Finance in the resolution of unresolved invoices.
• Ability to create and manage various Excel spreadsheets. Common knowledge in basic Excel formulas and functions.
• Experience with contract management systems including customer portals.
• Coordinate product returns repairs and warranty claims
• Must be a team player selfstarter problem solver and adaptable.
• Detailoriented well organized and capable of thriving in fast paced environments.
• Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates.

Minimum Qualifications

• Associates degree or Equivalent experience
• Experience training and demonstrated performance in the following areas:
• Sales and customer service Interpersonal skills (oral and written communication integrity teamwork and respectful)
• Administrative Skills (organizational time management planning problem solving)
• Experience Using MS Office MS Excel ERP Systems and customer portals
• Familiarity with sales and support with cross functional technical calls
• Must be a U.S. Citizen
• Attendance and punctuality at work are essential functions of this position.

Preferred Qualifications

• Experience as a Customer Service Specialist for the Aerospace and Defense Markets
• Bachelors or better in General Business.
• Contracts administration and contracting including FAR DFAR NNPI ITAR Import/Export ISO SOX

Join the Sargent Legacy in Securing Our Future

RBC Bearings Incorporated(NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings components and essential systems for the industrial defense and aerospace industries. Founded in 1919 the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design testing and manufacturing capabilities for the diversified industrial aerospace and defense markets. RBC currently has 56 facilities of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.

In 2015 RBC acquired Sargent Aerospace and Defense.

Founded in 1920 Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft rotorcraft submarines and land based vehicles.

At Sargent our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development customer focus and continual improvement.

Sargents continuing investment in people assets technology and process quality ensures excellence and is integral to the companys commitment to customers and their endusers. As we grow we will continue to root our culture through our core values of Integrity Respects & Values People Customer Focus Teamwork Results Focus and Continual Improvement.

Company Benefits Include:

• Competitive Compensation
• Bonus platforms
• Holidays/Vacation/Sick Time
• 401k Savings & Investment Plan
• Tuition Reimbursement

• Medical/Dental/Vision Plans
• HSA/FSA
• Life & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance

• Gym & Rideshare Incentives
• Legal Insurance/Identity Theft
• Flexible Schedules
  • 3 & 4day work week
  • day Fridays

Dedication to our core values. Our must haves

• Integrity We do the right thing the right way. Our ideal candidate is ethical honest in all interactions delivers good news and bad and follows through on commitments. Key Skills & Abilities: is fair credible confidential fiscally responsible and accountable for decisions and actions.
• Respects and Values People We encourage and bring out the potential of others. Our ideal candidate embraces diversity recognizes and supports the accomplishments talents and development of others. Key Skills & Abilities: is committed to the building of strong relationships and creates an environment of trust and mutual respect.
• Customer Focus We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships and goes above and beyond to deliver high quality products and services on time every time. Key Skills & Abilities: is responsive with strong customer service skills product and job knowledge to provide excellent customer satisfaction.
• Teamwork We are better together. Our ideal candidate is inclusive engaged and collaborative sharing information ideas and experiences to accomplish goals improve decision making and leverage capabilities. Key Skills & Abilities: is a dependable team player demonstrated through attendance and punctuality works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus We focus on the outcome not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced changing and challenging environment. Key Skills & Abilities: is adaptable works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement We encourage and drive innovation. Our ideal candidate must be naturally curious passionate and never satisfied with the status quo. Key Skills & Abilities: is innovative and has a problem solving mindset that provides and implements CI ideas.

EEO/AA/F/M/Vet/Disabled

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Required Experience:

Unclear Seniority