Influencer Customer Concierge Associate Los Angeles
Influencer Customer Concierge Associate Los Angeles
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Salary Not Disclosed
1 Vacancy
Job Description
**How to Apply:Please apply by email following the application instructions in the Requirements section below**
Company Summary
Pickle is a rental marketplace. We seek to make fashion more affordable sustainable and accessible by enabling people to rent clothes directly from one another right in their city. Our unique peertopeer model allows Pickle to have the coolest and freshest fashion out there. And our sameday local courier delivery not only allows our users to find a last minute outfit when theyre in a Pickle but also helps people avoid fast fashion & shop sustainably! Check out our apphereand our Instagramhere!
Position Summary
Were excited to offer a dynamic and handson opportunity for a creative and actionoriented new grad. Youll get a unique chance to contribute to the early growth of our platform in Los Angeles. Youll work closely with our LA Community Manager and Director of Operations to manage our onsite inventory manage influencer closets increase customer conversion and order fulfillment and increase brand awareness and retention of our user base.
Hours:This role is fulltime. Hours are 96PM. Were an earlystage startup so additional hours may be required evenings and weekends as youll help run some of our awesome community events and activations!
Location: Youll work out of our popup office in Culver City 5 days/week (MonFri OR TuesSat).
Salary:$22/hour
Key Responsibilities
Influencer Closet Management Order Fulfillment 40 of role)
We house and manage closets for select influencers on our platform. This is a fun opportunity to interact directly with influencers and get an inside look into their side hustle. Heres what youll own:
- Completing closet pickups and uploads (youll be the one starting their closets on Pickle and refreshing their inventory!
- Supporting LA Community Manager on direct communications with influencers
- Complete order fulfillment fully managing incoming and outgoing orders
- Completing inventory management and maintaining inventory control including damage audits and cleaning
- Sourcing and messaging new influencers to onboard onto Pickle
Styling Customer Inbound Concierge 35 of role)
A core part of our earlystage growth in Los Angeles is making sure customers have an amazing experience and can find an outfit when theyre in a Pickle. Youll be responsible for owning customer inbounds and order fulfillment like a virtual showroom associate including:
- Handle LA user questions within target response times
- Helping source the perfect outfits pulling from our 150K digital inventory and 300 items onsite
- Creating custom lookbooks for events / individuals based on vibe/dress code to give inspo to them and their guests on what to wear
- Pulling looks for popup events and activations
Events Activations 10 of role)
A key element of your role will be engaging directly with existing and prospective users through curated events and activations across LA. Heres what youll own:
- Collaborate with the LA community manager and Dir of Ops to develop LA activation strategy
- Activation planning and including: location sourcing partner sourcing invite creation setup teardown
- Engage with attendees onsite and postactivation
- Identify ways to amplify events through UGC wordofmouth and owned social media
Content Creation Social Media Support 10 of role)
Being intheknow on whats trending and creating relevant content that is hyper local to LA will be critical for this role. Youll leverage social media to increase brand awareness and drive user acquisition. Heres what youll own:
- Identify content ideas niche to LA across IG and TikTok to drive brand awareness and engagement
- Engage with followers in DMs/comments where needed across social media platforms
- This would make you stand out as a candidate but not a dealbreaker for this role:
- Create weekly IG and TikTok creatives that are original relatable fun informational and on brand
- Work with the social team to understand performance and adjust creative for optimizing posts
Ad Hoc Growth Initiatives *these will change based on need but might include 5 of role)
- Building lists of top LAfocused substacks niche media outlets or potential partners
- Drafting sending and tracking emails and push notifications to specific user cohorts
How To Apply:
We are only reviewing applications that follow this submission process
Subject: LA Influencer & Stylist Associate Application
Body: include
- Your resume
- Your Pickle username (not downloaded yet Use thislink
- 12 bullets on what makes you the most excited about Pickle
- 25 bullets on what sets you apart for this role
- Let us know if you have access to a car and are comfortable using it for work related tasks
- Links to your Instagram and TikTok profile(s) with your application if available (a portfolio with previous work also accepted)
Requirements
Qualifications
Required
- Excellent attention to detail with strong organizational skills
- Ability to multitask with excellent follow through and task completion
- Problem solver able to take initiative and work independently to produce quality results
- Indepth knowledge of the LA consumer in our demo 2035 y/o female) and can translate that knowledge into ways we should be tapping into the local community (through socials influencer outreach events and collabs)
- Has spent at least 2 years living in LA with strong knowledge of LA social and influencer scene
- Internship experience across any of the following: fashion an early stage startup influencers partnerships social media or related
- Demonstrated ability to execute in a fast and spy fashion with limited budget and resources
- Passion for fashion and an understanding of trending pieces and brands that are relevant to our core demo
- Valid license and access to a car (will be required for order fulfillment event setup and inventory pickups)
Ideal
- College graduate with a Bachelors degree in Business Marketing or related field from an LA school (eg. UCLA or USC). Connections to sororities is a big perk! In lieu of a college degree alternatively has 2 years of early stage startup experience.
- Actively part of LA communities where our target audience spends time (eg. UCLA influencer groups fashion communities gyms meetup groups)
- Has relationships with LAbased influencers / similar that we could tap into to amplify growth
- Lives within our core operational area (between or near Santa Monica to Hollywood)
- Very comfortable behind (and in front of) a camera and passionate about creating video content
- Innate user of social media with knowledge of what types of content perform well on IG and TikTok
Benefits
Learning Outcomes
Being at an earlystage startup is fun! Things move quickly and were always testing and learning something new. That means youll be able to gain lots of exposure and handson experience while you build your social media knowhow and executional capabilities.
plus youll get:
- Credits to try out our platform and rent the hottest items !!
- An opportunity to contribute directly to a platform that is changing the way people shop while promoting sustainability and empowerment
Required Experience:
IC
Employment Type
Hourly
