About CookUnity

Food has lost its soul to modern convenience. And with it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the firstofitskind platform that connects the world with the source of truly great food: chefs. Today CookUnity delivers 35 million meals a year from the industrys best chefs to homes all over the country. Fresh. Readytoeat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there CookUnity is expanding beyond delivery to become an everinnovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one youve found the right job posting.

What were looking for

Chefcreators are at the core of what we do at CookUnity. We are looking for an enthusiastic Chef Onboarding Specialist to help CookUnitys Chef Success team onboard and activate allnew platform creators and support creators in their early stages of growth with CU. In this role you will learn what makes a CookUnity creator great and creatively support their business growth and platform success. In return youll work in a rapidly growing space at the intersection of the food business culinary creativity and ecommerce. A successful Chef Onboarding Specialist will play a key role in ensuring a positive efficient and smooth new creator experience throughout the onboarding process. Direct interaction with clients will take place regularly by telephone or web chat. As such prior experience and comfort in a phone/chatbased customer support environment is a plus.

CookUnity offers the best chefs and culinary creators the ability to build and manage their platform food businesses successfully and with great ease.

Responsibilities

1. Onboarding and Activation of New Creators

   Facilitate the successful launch of new creator brands and products by creating customized onboarding materials tracking timelines and ensuring adherence to target launch dates.

2. Creator Support and Education

   Provide guidance resources and frontline support across multiple channels (voice email chat video) to help creators build thriving businesses on the platform.

3. Compliance and Documentation Management

   Review process and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.

4. Process Coordination and Collaboration

   Collaborate with internal teams to align on requirements policies and workflows while monitoring and following up to ensure a seamless onboarding process.

5. Continuous Improvement and Reporting

   Identify opportunities for process enhancement contribute to service improvements and support audits reporting and special projects to achieve performance goals.

What You Bring

Were seeking a candidate with a passion for food and the culinary business eager to support creators during a critical phase of their journey with CookUnity.

• Curious and enthusiastic about learning.
• Empathetic and attuned to creator needs.
• Selfdriven and capable of thriving in a remote work environment.
• Strong sense of accountability and responsibility.
• Excellent verbal and written communication skills.
• Familiarity with food production culinary brands and chefdriven businesses is a plus.
• A collaborative spirit with a desire to support teammates and grow professionally.
• Passionate about educating and supporting creators to achieve their goals.
• Flexible and open to adapting in a dynamic environment.
• Skilled in managing multiple onboarding projects and prioritizing effectively.
• Able to guide creators toward success during their initial platform launch.
• Dedicated to refining and scaling implementation processes.
• Focused on fostering strong creator relationships from onboarding kickoff through launch 912 weeks) ensuring a smooth transition to the Account Management team.
• Committed to meeting creator needs comprehensively and professionally.

Qualifications

• 1 years of experience in onboarding or account activation for a culinary physical product business (preferred) or relevant postsecondary education or training in a culinary or foodservice management school
• Ability to work remotely during U.S. EST hours with a start time no later than 10:00 AM EST.
• Experience managing multiple clients or accounts simultaneously.
• Proven customer relations skills.
• Excellent organizational and time management abilities.
• Proficiency with Google Suite project management tools and data visualization platforms.
• Capable of multitasking and thriving under pressure.
• Professional demeanor in all communications with creators internal teams and stakeholders.
• Experience in roles with administrative operational or supervisory responsibilities

Benefits

Health Insurance coverage

401k Plan

Unlimited PTO

5year Sabbatical: After 5 years with CookUnity you get a 4week paid sabbatical

Paid Family leave

Compassionate Leave: 35 days each time the need arises

A generous amount of CookUnity credits to enjoy our amazing meals added to your account monthly

Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle

Personalized Spanish coach

Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

If youre interested in this role please submit your application and if we think you might be a fit well get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability.