Support Center Representative

Surface Experts Franchising

Posted on : 06-04-2025

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1 Vacancy

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Job Location

Spokane, WA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 06-04-2025

Job Description

Benefits:

401(k)
Bonus based on performance
Company parties
Free food & snacks
Paid time off
Training & development
Wellness resources

Surface Experts is a growing franchise system based in Spokane WA. We currently have 70 franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.

In this role you would be answering phones emails and Teams messages from our franchisees and their customers creating work orders and helping to schedule them. This can be a fastpaced environment while also staying low stress because our team is working together to stay consistent and support each other.

Role and Responsibilities:

Answering inbound calls emails and Teams messages from customers and franchise owners

Scheduling jobs for technicians

Assisting franchise owners with administrative tasks

Using online software to manage details

Working closely with the Support Center Team

Answering questions from customers about repairs

Supporting salespeople in the field nationwide

Taking part in regular meetings and trainings

Required Qualifications:

High School Diploma or GED equivalent

Experience working in a fastpaced environment

Call Center Experience is a plus

Benefits include:

Full time 40 hours

Variety of shifts offered between 6:00 am and 5:00 pm

No nights or weekends

Paid holidays sick leave and vacation days

Health Reimbursement Account with monthly company contributions

Monthly performancebased bonuses in addition to base pay

Paid parking at our downtown location

Paid lunch breaks

Advancement opportunities & internal growth

Welcoming openminded and low stress office environment

Consistent customers that are happy with our services and book with us often

Helping small business owners (our franchisees) not just a huge corporate company

We are looking for a detailoriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit please check us out on our website www.SurfaceExperts and apply or apply on here!

OUR CORE VALUES

SERVE OTHERS

o Put relationships first

o No jerks

o Integrity

o Be humble

BE A PROBLEM SOLVER

o Be curious

o Seek to understand the cause of the problem

o Work smart

o Constantly improve

TRUST THE PROCESS

o Be organized

o Be teachable

o Prioritizes business needs

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.

No heavy lifting is expected though occasional exertion of up to 25 lbs. of force may be required.

The position is fulltime inperson/onsite.

The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.

Surface Experts is an Equal Opportunity Affirmative Action Employer. Qualified applicants are considered without regard to race color religion citizenship sex (including gender identity gender expression and pregnancy) sexual orientation age national origin military or veteran status political preference marital status mental or physical disability including medical condition) genetic information or other status protected by law. If you require an accommodation in order to apply to this position please contact your local recruiting representative at

Compensation: $20.00 per hour

About Surface Experts

Surface Experts is an allinclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile.

Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a longterm relationship. We focus on saving our customers time money and wasted materials that end up in a landfill.
Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills.

Our Vision

To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management.

Core Values

Serve Others

Put Relationships First
No Jerks
Be Humble

Be a Problem Solver

Be Curious
Seek to Understand the Cause of the Problem
Work Smart
Constantly Improve

Trust the Process

Be Organized
Be Teachable
Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Surface Experts Corporate.

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

Surface Experts Franchising

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Support Center Representative

Surface Experts Franchising

Job Description

About Surface Experts

Our Mission

Our Vision

Core Values

Employment Type

Company Industry

Key Skills

About Company

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