Business Operations Associate
Business Operations Associate
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Job Description
At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.
Over 17000 retailers rely on us to match their customers to a payment plan clearly and quickly all while reflecting well on their brand. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how were transforming the financing experience and joining our team
What Youll Do
We are in search of a Business Operations Associate to assist in providing exceptional customer service to our rapidly growing customer base. This associate will have the unique opportunity to grow alongside the company and help shape the future direction. This associate will be responsible for providing exceptional operations support and customer service by fielding inbound requests through nonphone channels including email direct mail faxes and internal tickets.
This associate will handle back office responsibilities including posting payments handling credit check and payment disputes and independently following highlyregulated processes. In this role you will:
- Provide superior customer and operational support
- Resolve inbound requests and issues independently and escalate as needed
- Adhere to regulatory and compliance timelines
- Be flexible to perform a number of different tasks as needed
About You (Qualifications)
- College degree or 2 years of relevant experience
- Excellent problem solving math computer and keyboarding skills
- Attention to detail and excellent organizational skills
- Strong interpersonal and active listening skills
- Available to work in office as requested
- Bilingual experience is a plus
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on whats most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask How can this be better
- We move fast together
Benefits:
At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical dental and vision coverage
- 20 PTO days 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal paternal)
- Inclusion and Associate Engagement Programs
Required Experience:
IC
Employment Type
Full Time
