Lead Service Center Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Were Hiring for a Parts and Service Center Specialist!

If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!

THE ROLE: The Parts and Service Center Specialist will be responsible for managing inventory procuring parts and equipment and assisting customers and service technicians in finding the correct parts for their needs. In this role the incumbent will also perform other duties related to the running and maintenance of the shop sales and branch operations ensuring that customer contracts billing invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation payment and resolution of customer issues. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions health dental vision investment savings plan and other additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Manage inbound phone calls online parts and equipment inquires and customer walkins
• Able to perform routine tasks related to the process pulling parts scheduling that they support
• Strong collaboration with customers and branch staff on dealing with issues
• Process customer requests such as parts sales and service rental equipment repairs and order placement over the phone in person or via email
• Ability to document tasks in process flows
• Answer standard or nonroutine product questions and direct questions to appropriate service or sales personnel when necessary
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Assist in reviewing autorenewals of contracts and supports contract additions identified by branch staff
• Complete equipment and rental processes in tool and schedule product pickup and prepare paperwork for customer sign off
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
• Supports branch staff in compiling metrics
• Assists branch manager and service staff ensuring customer requests are completed in a timely manner
• Ensure correct time entries and appropriate billing is maintained for projects and service engagements
• Obtain and updates forms of payment to process for service orders from customers
• Maintain inventory of parts and equipment ensuring adequate stock is available for repair and service needs
• Coordinate scheduled repairs and maintenance ensuring all service and part numbers are added to service orders
• Ensures on site tech safety credentials or current training in place
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task for area of responsibility up to levels defined in Xylems DOA policy

Requirements:

• Must have a clean driving record
• High school diploma or equivalent plus 2 years of applicable work experience or Bachelors degree with demonstrated capability in comparable work
• Proven experience as a Part and Service Specialist or similar role.
• Strong knowledge of mechanical parts and systems.
• Light construction experience preferred
• Forklift certification preferred.
• Computer proficiency to include Microsoft Suite and math skills
• Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing

Skill Requirements:

• Intradepartmental communication for purpose of alignment/ information sharing
• Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
• Ability to understand concepts in and strong organization skills
• Understanding of general business concepts
• Strong communication skills
• Solid User of standard Microsoft Office applications (Outlook Word Excel PowerPoint)
• Fluency in relevant ERP systems
• Basic understanding of typical IT business tools
• Basic understanding of Field Service and CRM application like MS Field Service or MS CRM

Physical Demands:

• Heavy lifting of up to 50 pounds.
• Regularly required to sit or stand reach bend and move about the facility or customer job site.
• Regularly required to listen talk to and see employees and customers on a daily basis
• General office environment and use of phone and computer equipment.
• Travel as required to fulfill the duties listed above or as required by the Company.
• Standard weekly job hours: 40 hours

SALARY:

The estimated salary range for this position is $25.00/Hr. to $30.00/Hr. Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

At Xylem we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination harassment of any kind and does not discriminate in employment on the basis of race color religion sex or sexual orientation (including pregnancy and gender identity) national origin political affiliation marital status medical conditions or disability genetic information age or other nonmerit factors. Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the worlds water challenges through developing new technologies and services that will improve the way water is used conserved and reused in the future is central to our work. Our products and services

move treat analyze monitor and return water to the environment in public utility industrial residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering network technologies and advanced analytics solutions for water electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties responsibilities and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.