Manager Client Experience
Manager Client Experience
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The Manager Client Experience is responsible for overseeing the delivery of highquality insurance brokerage services to clients. They serve as the a critical point of contact for clients managing relationships and ensuring customer satisfaction while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a requirement.
Duties and Responsibilities
- Serve as the primary point of contact for clients and markets offering assistance as needed;
- Manages and cultivates strong relationships between markets and clients ensures submissions are complete accurate and presented professionally;
- Highly responsive to client needs including answering calls and returning messages before the end of each business day and responding to emails within the next business day;
- Ensures all data requests from clients and markets are met on time;
- Prepares quotes and proposals works with policies with higher limits number of exposures and customization with minimal supervision;
- Executes the market strategy negotiates insurance terms solicits options and suggests alternative structures;
- Supports and assists in the advancement of the Associate Client Experience;
- Organizes and maintains a calendar of renewals expiries
- Oversees billings and payment collections to ensure they are received by the deadlines;
- Completes additional sales negotiation or prospecting skills training to improve on the job performance;
- Follows regulatory affairs competitive market and legal frameworks to ensure the company operates in compliance with regulations and laws;
- Meets or exceeds regulatory requirements for continuing education and ensures all licenses are in good standing and successfully renewed in order to transact business;
- Mitigates or controls potential risks effectively protecting the company from harm; and
- Other duties as assigned.
Minimum Requirements
- Bachelors Degree in Business Management Accounting or a related field;
- Possession of RIBO licence
- Minimum Three 3 years of broking experience;
- Completed or actively pursuing the CIP designation;
- Salesoriented mindset;
- Ability to work collaboratively in a team environment;
- Strong interpersonal skills to influence others without authority;
- Demonstrated ethical decisionmaking abilities;
- Effective at building and maintaining relationships; and
- Proficient conflict resolution and management abilities.
Key Relationships
- Internal: Executive Collleagues Support Staff
- External: Clients Insurance Companies Underwriters Claims Engineers & Consultants
Working Conditions
- Connect and network with key contacts at industry functions;
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
- Able to work on a computer for long periods of time;
- Required to work in a busy open area office;
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
- Required to meet a number of deadlines.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
