Service Designer - GSMT specialist Consultant Finance CFOMS
Service Designer - GSMT specialist Consultant Finance CFOMS
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Job Description
DEADLINE FOR APPLICATIONS
8 April 202523:59GMT01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.
ABOUT WFP
The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP visit our website: https://www.wfp.organd follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.
WHY JOIN WFP
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: Service Designer GSMT specialist
TYPE OF CONTRACT: Regular Consultant level I
UNIT/DIVISION: Financial System and Process support branch (CFOM)
DUTY STATION (City Country): from place of permanent residence
DURATION: 6 months
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Within the Finance Strategy 2027 initiative Excellence in Core Enabling and Assurance Services since 2021 the finance function within CFO Division has been pursuing several initiatives aiming at streamlining and simplifying the way finance manages services in particular through the Global Service Management Tool (GSMT) provided by TEC with the objective to implement a single portal for staff to request financial services and ask questions related to processes and employeerelated financial services.
The objective is to improve the organizational insights and offer an enhanced experience when requesting for services. This results to a winwin situation where staff can access services and receive answers to their questions promptly whereby Finance manages requests more efficiently and effectively.
Moreover Financial System and Process support branch provides business process review and project management capacity to scale up CFO Divisions digital transformation initiatives building on our strong corporate ERP SAP and on new technology such as Robotic Process Automation (RPA) WSS chatbots and others.
To support the above mentioned workstreams a consultant is required. The incumbent will be responsible of the following duties:
ACCOUNTABILITIES/RESPONSIBILITIES:
Under direct supervision of the Automation and Digital transformation Lead and the overall supervision of Financial System and Process support branch the consultant will have the following responsibilities.
a. Collaborate with the Automation and Digital transformation Lead to collect requests for design and configuration of new services and provide changes to existing services and other requirements;
b. Lead the technical component during workshops information sessions and planning stages;
c. Leveraging expert technical knowledge of GSMT provide advice and guidance for potential efficiency gains and costeffectiveness of proposed solutions to enhance existing use combined with additional functionality of unsupported workstreams;
d. Configure workflows groups forms reports and other features in the service management tool according to the governance provided by the Automation and Digital transformation Lead;
e. Provide technical integration solutions among corporate internal and external tools using APIs with the objective to optimize usability and automation potential of CFO digital tools;
f. Manage roll out activities of GSMT services and relevant assigned resources as required;
g. Communicate clearly and manage stakeholders expectations about the projects timeline risks quality and costs keeping them informed of progress of projects activities challenges and achievements;
h. Provide training of the service management tool to new agents across CFO division in HQ and globally;
- Analyse and document the business requirements:
- Define an impact analysis on the GSMT and identifying alternative solutions where appropriate;
- Discuss requirements impact analysis and alternative solutions within the division;
- Document and classify requirements and decisions for client approval.
j. Identify opportunities for technical optimization of existing services within service design guidelines;
k. Generate and run reports from GSMT to inform decision making on performance and workload of AskFinance service management as well as to support data analysis in coordination with reporting focal points within CFO Division;
l. Perform testing to ensure that functionality works as required;
m. Conduct trouble shooting activities for GSMT services and propose practical solutions to improve platform;
n. In collaboration with WINGS process expert perform trouble shooting activities for WSS forms and propose efficiency practical solutions to improve platform efficiency;
o. Collaborate with the Automation and Digital transformation Lead to identify innovative digital solutions with the objective to enhance management and effectiveness of CFO Division services.
DELIVERABLES AT THE END OF THE CONTRACT other than the ongoing deliverables:
1. Manage the roll out of selected services in AskFinance and the relevant change management and communication initiatives.
2. Implement integration solutions among corporate internal and external tools using APIs with the objective to optimize usability and automation potential of CFO digital tools.
3. Ensure proper functioning and regular maintenance of GSMT services for finance.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
An advanced degree in preferably in one or more of the following disciplines: economics engineering business management operations management or related areas. Additional qualifications in financial management are desirable.
Experience:
At least five years of postgraduate progressively responsible experience in project design and management in international context is desirable.
Indepth knowledge of open API standards.
Sound knowledge and expertise of IT technologies software architectures and data flows.
Sound knowledge of Global Service Management Tool (namely EasyVista and ServiceNow) configuration and implementation.
Knowledge and experience with project management methodologies.
Knowledge and experience with ITIL processes
Experience undertaking analysis of complex business processes and defining application requirements.
Experience using enterprise service management solutions (with experience delivering service management products strongly preferred).
Good knowledge of financial processes is desirable.
Knowledge & Skills:
Strong interpersonal skills and work ethics able to proactively and independently pursue tasks and ensure timely delivery.
Demonstrated ability to manage data analyze and communicate them.
Written and analytic skills; able to gather review and synthesize information from a variety of sources and create clear and concise reports based on information gathered.
Effective organizational and planning skills to ensure set objectives are achieved within agreed timeframes.
Strong communication skills
Languages:
Fluency (level C) in English language. Knowledge of a second official UN language: Arabic Chinese French Russian Spanish and/or WFPs working language Portuguese will be an advantage.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:
NO FEE DISCLAIMER
The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).
Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time
Please contact us at in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience:
Chief
Employment Type
Full-Time
