Technical Support Specialist II
Technical Support Specialist II
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Job Description
Job Summary
E & E Tech is a leading Managed Service Provider with headquarters in Livonia MI. Serving a nationwide client base we keep organizations safe secure and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations our specialists keep our clients covered.
The Technical Support Specialist II role is the cornerstone of E & E Tech being the first line of support any customer will encounter. The position requires a customercentric mindset. The company is focused on providing an incredible customer experience not just behindthescenes technology support. As a technician you will be part of a team and collaborate regularly while having a mix of handson detailoriented work. We do not apply bandaids at E & E Tech; we provide longterm solutions to our clients.
Detailed Responsibilities
- Installing configuring and troubleshooting computer hardware software systems networks printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Assisting Level I technicians
Position Requirements & Competencies
- CompTIA A & Network (or equivalent) preferred
- MSP Experience Strongly Preferred
- Network Understanding
- Windows 10/11
- Windows Server
- Microsoft Office
- Microsoft 365
- Microsoft Intune
- Microsoft Entra
- macOS
- Desktop/Laptop Support
- Strong troubleshooting skills
- Ability to work independently and collaboratively
- Excellent communication and customer service skills
- Technical aptitude and service skills
- Utilize a ticketing system to document
- Must be able to work 40 hours a week
- Must have reliable and insured transportation with a clean driving record
Advancement opportunities are available for those interested in growing in the field including Technical Operations Manager System Administrator Network Administrator Cyber Security Specialist and various other positions based on performance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
