Dispatch and Outreach Coordinator
Dispatch and Outreach Coordinator
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- Spiffs Rewards & Employee Contests
- Competitive Compensation
- Paid Vacation
- 401(k)
- Bonus based on performance
- Health insurance
- Training & development
- Dental insurance
- Opportunity for advancement
- Vision insurance
The Service Dispatcher under the supervision of the Office Manager plays a crucial role in supporting the administrative and operational aspects of the Service Department.
Position Overview:
Position Overview:
As the Dispatch and Outreach Coordinator youll work under the Office Manager to ensure the smooth operation and profitability of the Service Department while aligning with the companys strategic goals.
Responsibilities:
- Assist the Office Manager in planning organizing and coordinating departmental resources and objectives.
- Assist the Marketing Manager with all marketing tasks.
- Schedule service jobs considering the complexity of the task and the capabilities of available technicians.
- Train field technicians in customer service nontechnical procedures and sales and marketing techniques.
- Collaborate with Department Managers to support the Service Departments goals.
- Assist in resolving customer complaints and reporting incidents to the Office Manager.
- Perform additional tasks as assigned by the Office Manager.
Qualifications:
- Proven supervisory experience in customer service preferably in HVACR contracting or building services.
- Negotiation skills to secure timely receipt of materials at competitive prices.
- Strong oral and written communication skills including the ability to interact with diverse customer groups HVACR personnel suppliers and the hearing impaired.
- Basic knowledge of HVACR technology and terminology.
- Sales skills to sell service jobs and contracts in writing and over the phone.
- Understanding of relevant federal state and local regulations in the HVACR industry.
- Capacity to assist technicians with afterhours service calls.
- Valid state drivers license.
Compensation: $20.00 $30.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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