Student Intern - IT Service Desk
Student Intern - IT Service Desk
Posted on :
06-04-2025
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1 Vacancy
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Job Description
Job Description Summary
The IT Service Desk Student Intern will provide firstlevel technical support to endusers troubleshoot common IT issues and assist in maintaining a positive user experience. This role offers a valuable opportunity to gain handson experience in a dynamic IT environment and develop essential technical and interpersonal skills.
Essential Functions
FirstLevel Technical Support: Receive and log incoming support requests via phone email and ticketing system. Troubleshoot and resolve common IT issues such as password resets software installation and hardware malfunctions. Provide clear and concise explanations of technical issues to endusers. Document incident resolution steps and knowledge base articles. IT Asset Management: Assist in maintaining an accurate inventory of IT assets including hardware and software. Track and manage the lifecycle of IT equipment. Project Assistance: Participate in IT projects as assigned such as software deployments hardware upgrades and system migrations. Assist in testing and validating new IT solutions. Knowledge Base Maintenance: Contribute to the development and maintenance of the IT knowledge base. Create and update documentation on common issues and solutions. Other Duties as Assigned: Perform other duties as assigned by the IT Service Desk Manager.
Work Schedule
8:30AM to 5:30PM
The IT Service Desk Student Intern will provide firstlevel technical support to endusers troubleshoot common IT issues and assist in maintaining a positive user experience. This role offers a valuable opportunity to gain handson experience in a dynamic IT environment and develop essential technical and interpersonal skills.
Essential Functions
FirstLevel Technical Support: Receive and log incoming support requests via phone email and ticketing system. Troubleshoot and resolve common IT issues such as password resets software installation and hardware malfunctions. Provide clear and concise explanations of technical issues to endusers. Document incident resolution steps and knowledge base articles. IT Asset Management: Assist in maintaining an accurate inventory of IT assets including hardware and software. Track and manage the lifecycle of IT equipment. Project Assistance: Participate in IT projects as assigned such as software deployments hardware upgrades and system migrations. Assist in testing and validating new IT solutions. Knowledge Base Maintenance: Contribute to the development and maintenance of the IT knowledge base. Create and update documentation on common issues and solutions. Other Duties as Assigned: Perform other duties as assigned by the IT Service Desk Manager.
Work Schedule
8:30AM to 5:30PM
Required Experience:
Intern
Employment Type
Full-Time
Key Skills
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