Sr Software Development Engineer- Customer Success

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

The Realtime Customer Data Platform (RTCDP) empowers worldwide businesses to unify and activate customer data in realtime across channels enabling personalized and impactful experiences for digital marketing at scale.

We are looking for a Senior Customer Engineer who combines technical expertise with strong problemsolving skills and customercentric thinking. Youll dive into the fullstack complexity of RTCDP business flows for customer issues and proactively build tools that prevent future support needs.

What Youll Do:

• Technical Fixing and Resolution: Identify and resolve customer issues related to RTCDP addressing customer struggles at their root.
• Build Tools and Preventive Solutions: Build and optimize internal tools and scripts to enhance the observability of complex business flows.
• Collaborate with customers and internal support teams to offer expert guidance on platform functionality resolve complex configurations.
• CrossTeam Collaboration: Partner with engineering product management and customer support to drive resolution of complex cases while also creating a feedback loop to transform recurring implementation challenges into product improvements and feature development.
• Technical Communication: Translate complex technical concepts into clear actionable steps for multiple types of audiences ensuring customers and collaborators are informed and empowered.

What you need to succeed:

• Bachelors degree in computer science or equivalent experience: 8 years of experience in the software development industry.
• Customer Support Experience: Proven experience in a customer support environment focusing on debugging and resolving complex issues within service level goals.
• Communication Skills: Excellent written and verbal communication skills with the ability to convey technical information clearly to both technical and nontechnical audiences including those across different geographical locations.
• FullStack Development: Expertise in JavaScript HTML and backend technologies such as Java or Python to debug and resolve system issues.
• Data Management: Experience with SQL NoSQL and data modeling to analyze and address datarelated issues.
• API Integration: Expertise in RESTful APIs OAuth and system integrations to ensure seamless data flow and resolve integration issues.
• Cloud & Distributed Systems: Familiarity with cloud platforms (e.g. AWS Azure and containerization tools like Docker and Kubernetes for managing scalable environments.
• Monitoring & Automation: Experience with logging tools (e.g. Splunk ELK and monitoring tools (e.g. Prometheus Grafana for tracking system health and automating tasks.
• Advanced Debugging: Strong ability to diagnose endtoend business flow issues and work with engineering teams to resolve complex technical problems.
• Analytical and ProblemSolving Skills: Strong analytical skills with a creative outofthebox approach to solving technical challenges.
• Proactive Mentality: A passion for continuous learning and professional growth demonstrating a proactive mentality towards problemsolving and development.

Bonus

• Experience with big data technologies such as Apache Spark and proficiency in using tools like Jupyter and Databricks notebooks for data analysis and processing.
• Experience with Adobe Experience Cloud: Previous experience in implementing or supporting AEC solutions particularly with RTCDP Adobe Analytics or related products.
• Digital Marketing Knowledge: Familiarity with the digital marketing ecosystem including trends technologies and how customer data platforms (CDPs) integrate with digital marketing strategies.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.

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