Platform Engineer

About EliseAI

EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.

About the Role

We are looking for a Platform Engineer to join our team at EliseAI. This role will serve as the critical bridge between our Customer Sccess and Data teams ensuring seamless data flow system integrations and operational efficiency. You will take ownership of our CS tech stack optimize data management and build scalable solutions to support our team.This is a highly technical role requiring strong data engineering platform operations and automation expertise combined with a deep understanding of SaaS customer success processes. You will work closely with CSMs Product and Data Engineering to ensure our systems workflows and reporting infrastructure enable proactive and datadriven customer management.

Key Responsibilities

Own and optimize the CS tech stack including Planhat Salesforce and Snowflake ensuring seamless data integration and usability.
Design and implement data pipelines that improve reporting accuracy customer health tracking and automation across CS workflows.
Work with APIs webhooks and automation tools to enhance system integrations and improve operational efficiency.
Partner closely with the Data team to manage customer data build reports and ensure CS has the insights needed for decisionmaking.
Develop and manage workflows in Salesforce Planhat and other CS tools to streamline processes like onboarding renewals and churn risk detection.
Build dashboards and analytics solutions that provide actionable insights on customer health retention and expansion opportunities.
Troubleshoot and resolve system issues ensuring the CS team has uninterrupted access to accurate customer data.
Collaborate with crossfunctional teams including Customer Success Product Operations and Data to improve visibility and operational efficiency.
Act as a subject matter expert for customer data architecture best practices and operational improvements.

Requirements

Familiarity with Python or JavaScript for automation and workflow enhancements.
4 years of experience in a CS Operations Platform Engineering or Datafocused role within SaaS.
Strong experience with Salesforce or Snowflake administration custom workflows and integrations.
Proficiency in Snowflake and SQL for data management analysis and reporting.

Handson experience with APIs webhooks and automation platforms like Zapier.
Strong problemsolving skills with the ability to design and implement scalable systems that improve efficiency.
Technical acumen to work independently on system optimizations troubleshooting and process automation.
Experience working crossfunctionally with CSMs Product and Data teams to ensure smooth operations.
Excellent communication skills able to translate technical concepts into actionable insights for CS teams.
Willingness to work in person at our NYC Headquarters 45 days a week.

Preferred Qualifications

Experience with data architecture and customer success analytics in a SaaS environment.
Understanding of customer success metrics retention strategies and lifecycle management.
Previous experience in a platform engineering or systems operations role is a plus.

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded unicorn! startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options
• Medical Dental and Vision premiums covered at 100
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• Unlimited vacation and paid holidays

Our brandnew NYC Midtown south office with an open floor plan has a fully stocked kitchen and we provide catered lunch. Outside of the Greater NYC metro area Well cover relocation packages and make the move exciting not painful!

Job Compensation Range:

The salary range for this role is $110000$130000. EliseAI offers a competitive total rewards package which includes base salary equity a comprehensive benefits & perks package and bonus depending on the role. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

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