Ifast Agent Level One
Ifast Agent Level One
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$ 68436 - 98040
1 Vacancy
Job Description
Job Requisition ID:45252
Opening Date: April 4 2025
Closing Date/Time:04/17/2025
Agency:Department of Human Services
Class Title:EXECUTIVE I 13851
Skill Option:None
Bilingual Option:None
Salary:Anticipated Salary $5703$8170/month $68436$98040/year)
Job Type:Salaried
Category:Full Time
County:Madison
Number of Vacancies:1
Plan/BU:RC062
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this positionMUSTapply electronically through the2webwebsite. State of Illinois employees should click the link near the top left to apply through theSuccessFactorsemployee career portal.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Posting Identification Number 45252
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Under direction independently conducts duties in the analysis of problems of Integrated Eligibility System (IES) endusers in completing Initial Applications Redeterminations MidPoint Reports Program Adds Additions Changes and Crossmatches. Receives calls statewide from Family and Community Resource Centers (FCRC) staff and utilizes policy IES software knowledge business processes and other technologies to troubleshoot issues; provides solutions through proper policy usage or dataentry into IES utilizes software like WebEx to determines if the issue(s) are a design defect or other technological issue. Uses software to log the caller issue the resolution and to create an incident for Level 2 review. Follows up with FCRC endusers when a solution is available. Tracks and assists in report creation regarding caller issues for followup by other Bureaus such as training. Travels in the performance of duties.
Essential Functions
- Serves as an Illinois Functional Assistance and Support Team (IFAST) Level 1 team member.
- Conducts additional research to determine solutions to issue presented.
- Maintains a record of outcomes and the root cause i.e. policy knowledge defect lack of IES knowledge or other factors(s).
- Reviews policy and rule changes impacting service delivery via IES.
- Provides suggestions/requests to agency staff to enhance current system efficiency and improve quality of service delivery.
- Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of four 4 years of college preferably with coursework in business or public administration.
- Requires one 1 year of responsible administrative experience in a public or business organization OR completion of an agency approved professional management training program.
Specialized Skills
- Of the one 1 year required experience requires one 1 year of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES) performing operational research and data processing including functions such as completing initial applications redeterminations midpoint reports program adds additions changes and crossmatches.
Preferred Qualifications
- One 1 year of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
- One 1 year of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications redeterminations midpoint reports program adds additions changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility Systems (IES).
- Two 2 years of professional experience analyzing problems and providing clear instructions on the use of a public assistance eligibility system such as Integrated Eligibility Systems (IES).
- Two 2 years of professional experience utilizing critical thinking skills while multitasking multiple projects.
- Two 2 years of professional experience documenting system applications with strong attention to detail.
- One 1 year of professional experience completing crossmatches identifying discrepancies in known information in a system such as Integrated Eligibility Systems (IES).
Conditions of Employment
- Requires ability to travel in the performance of duties with overnight stays as appropriate.
- Requires the ability to work overtime and/or outside of regular business hours.
- Requires basic proficiency in Microsoft Office Suite.
All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: MondayFriday 8:30am5pm 1hour unpaid lunch.
Work Location: 1925 Madison Ave Granite City Illinois 62040
Family and Community Services
Integrated Eligibility Support
IFAST
Madison County/Granite City
Posting Group: Leadership & Management; Social Services
About the Agency:The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services supports programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity Equity Community Urgency Transparency and Kindness.
This position DOES contain Specialized Skills (as that term is used in CBAs).
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 1025 Days of Paid Vacation time annually 10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12hour & parttime work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program A supplemental retirement plan
- Optional PreTax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5 Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link:
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the2web homepage in the blue ribbon.
NonState employees should log in on the using the View Profile link in the top right of the2web homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
NonState employees: on 2web click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
