Customer Service Senior Process Associate -French Remote Poland

Inviting applications for the role of Customer Service Senior Process Associate French Remote Poland

Perform operational tasks related to e2e order processing in the system and its transport arrangements (incl. customs related tasks) accurately and efficiently to achieve the fixed service level target and coordinating all required continuous improvement actions. Solving issues and making decision based on the best knowledge of the processes from O2C area.

Responsibilities

Accountability (Deliverable Outputs):

Caring for the correctness and timeliness of the e2e process

Responsibility for the process (knowledge of procedures rules) in respective process area and its correlation to linked processes

Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes making improvements in the daily operational work

Support specialists in respective (also linked) functions

Collaboration with external customers Business Development Managers Planners Transport Service Provides Warehouse providers Customs Agencies

Export processes according to agreed priorities

Order management registering orders in the SAP in correct manner (codes dates etc) and confirming with customer all relevant details

Ensuring proper order fulfilment credit control performing

Organization of transport (i.e transport planning and coordination based on contracted patterns)

Ensuring proper documentation is being issued i.e. delivery note invoice best before date statement relevant export documents i.e. Certificate of origin Attestation for exportation Certificate of conformances EXA SWB) and delivered to relevant parties (i.e.: customs agents customers)

Post sales service i.e. logistic and pricing claims resolution

Proper customer and pricing master data management

Qualifications we seek in you!

Minimum Qualifications / Skills

Customer Focus (focus on internal customers)

Bias for action (focus on results and use of intelligent risk taking)

Team Alignment (team player; supports and respects others)

Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

Excellent communication skills ability to cooperate with customers

Precision in daily tasks

Problem solving and decision making ability

Ability to work with various IT applications (SAP country specific systems reporting tools etc.

Fluent in English and French (on C1 level)

University Graduate (min. Bachelor)

Relevant experience in Customer Services Operations

Strong analytical skills

Customer service orientation

Preferred Qualifications/ Skills

Ability to set priorities and to work effectively under pressure of time

Advanced knowledge of MS Office & good knowledge of SAP system

What can we offer

Attractive salary;

Stable job offers employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional tranings and great career development opportunities

Free access to our awardwinning learning platform

Benefits such as Insurance Luxmed additional vacation days biking policy

As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

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