Head of Banking Partnerships Operations 12 month FTC
Head of Banking Partnerships Operations 12 month FTC
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Job Description
At Cleo were not just building another fintech app. Were embarking on a mission to fundamentally change humanitys relationship with money. Imagine a world where everyone regardless of background or income has access to a hyperintelligent financial advisor in their pocket. Thats the future were creating.
Cleo is a rare success story: a profitable fastgrowing unicorn with over $200 million in ARR and growing over 2x yearoveryear. This isnt just a job; its a chance to join a team of brilliant driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If youre driven by complex challenges that push your expertise the chance to shape something truly transformative and the potential to share in Cleos success as we scale while growing alongside a company thats scaling fast this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About the role
As the Head of Banking Partnerships and Operations 12 month FTC) you will be a crucial part of the team scaling Cleo. Your focus will be on operationalising our card direct deposit and savings programs and all future bankingrelated products working closely with external partners as well as product engineering and customer support teams.
This is a maternity cover and Fixed Term Contract for 12 months reporting into the CFO.
What you will be doing
- Leading: You will be responsible for leading the team and 4 direct reports that support all the banking partners and their operations including but not limited to banking partner & processing relationship management complaints disputes audits and more.
- Credit Card and Banking Operational Excellence: You will oversee all of the normal operations behind banking products audits testing quality assurance working to elevate the visibility performance and importance of banking operations across the company and strengthening crossfunctional relationships with product engineering and more. You will serve as a central hub of resource and knowledge around banking operations and responsible for securing resources to enable operations and product teams.
- Partnerships: You will oversee the management of all the relationships with our external banking partners to serve complex financial products overseeing the daytoday management of tasks issue escalation and fraud/compliance oversight.
- Product Operations: You are the glue between product and Cleos external banking partners not only will you ensure a seamless flow of information and delivery you will also build processes to better enable collaboration between the two. You will oversee and help build out processes and success measures and execute on initiatives to operationalize Cleos banking operations improve our systems and hit OKRs.
- Customer Experience Operations: You will oversee the handling of traditional credit operations including disputes complaint management credit reporting and other userimpacting issues to enhance the customer journey working to streamline resolution processes reduce friction and use insights to improve service and product Operations: You will lead the Head of Financial Operations overseeing payment flows troubleshooting and reconciliation to ensure accuracy and efficiency. Ensuring focus on optimising financial operations and improving payment processes.
About you
- You have worked in partnerships operations or with third party banking providers
- You have worked within a financial technology company and/or have experience in the financial technology sector 8 years experience
- You have led teams of 5 people and have experience managing across a horizontal business and experience in leadership functions
- You have participated in a senior leadership function helping drive strategy and making clear business decisions
- You can demonstrate a sharp analytical mind and the ability to identify rootcause issues
- You have the ability to distill complex issues into structured frameworks and action plans and communicate them clearly across company disciplines
- Youre good at working from 01 on problems and can share examples of teams or operational processes and systems that you have led from idea to .
Nice to haves
- You have worked in consumer lending in cards before and know how to operate at a fast pace with care
- You have worked at a VCbacked startup before and seen hypergrowth in action
- You have worked in financial services or other similarly regulated industry
- You have managed sensitive commercial relationships with external vendors successfully and can give examples of where you made a tangible business or customer impact through your relationships with these vendors.
- You have experience improving processes and efficiency for customerfacing teams
What do you get for all your hard work
- A competitive compensation package (base equity) with biannual reviews aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: at one of the fastestgrowing tech startups backed by top VC firms Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things leading others challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We cant fight for the worlds financial health if were not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. Were a globally distributed team. If you live in London we have a hybrid approach wed love you to spend one day a week or more in our beautiful office. If youre outside of London well encourage you to spend a couple of days with us a few times per year. And well cover your travel costs naturally.
- Other benefits:
- Companywide performance reviews every 6 months
- Generous pay increases for highperforming team members
- Equity topups for team members getting promoted
- 25 days annual leave a year public holidays an additional day for every year you spend at Cleo up to 30 days)
- 6 employermatched pension in the UK
- Private Medical Insurance via Vitality dental cover and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities online and inperson
- Well pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
We strongly encourage applications from people of colour the LGBTQ community people with disabilities neurodivergent people parents carers and people from lower socioeconomic backgrounds.
If theres anything we can do to accommodate your specific situation please let us know.
UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If youre an existing user youll still have access to the app. But some features wont be available (just for a little while). Why 99 of our users are based
in the US where financial health is often overlooked. Weve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then well be able to apply what we learn to better support our UK users in the future.
Required Experience:
Director
Employment Type
Full Time
