Customer Care Representative
Customer Care Representative
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Job Description
Customer Care Representative
Columbia MO
Fulltime 40 hours/week 8:00 AM 5:00 PM or 10:00 AM 7:00 PM
Pay negotiable commensurate with experience
Customer Care Representatives are the first point of contact for current SuretyBonds clients. Customer Care supports clients through a variety of methods including phone chat and email. Team members are problem solvers and committed to providing the best customer experience in surety.
What were looking for:
High energy and excitement for helping others
Curious minds with an inherent eagerness to learn and adapt
Excellent verbal and written communication
Passion drive and work ethic to succeed within the company team and individually
It Would Be Great If You Have These Skills Already
Customer service or insurance industry experience
Bachelors or Associates Degree (not required)
MO Property and Casualty License (not required)
Comfortability with navigating basic CRM software and some data entry
Key Responsibilities
Coordinate client requests
Finalize transactions including payment legal documents and finance agreements
Analyze problems and seek customer resolutions
Multitask over multiple service platforms
Effectively communicate underwriting decisions to clients
Communicate industry trends to leadership
Assist with system improvements
Licensed in Missouri (Training learning and testing to be provided and paid for)
Great interpersonal skills to benefit the team environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
