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Job Description
The position is temporary for 2 months with possibility of extension and we expect 2030 working hours per week between 3 PM 8 PM UTC4. The hourly wage is 7 20 USD depending on experience.
We are searching for a strong communicator who will support us during the launch phase of our new RPG Crawler Mobile Dungeon from the developers of Shakes & Fidget. We foresee a strong growth of our player base within the next weeks and beyond mainly for our English speaking community. The candidate should be able to support us outside of the developers office hours (developer is based in Germany) to ensure interaction with the playerbase on channels like Discord.
Playa Games is an established developer and publisher of browserbased and mobile games since 2009 and is passionate about developing new ideas for our awardwinning MMORPG Shakes & Fidget and our new game Mobile Dungeon every day.
Playa Games is part of Stillfront. Stillfront is a global games company with over 1200 employees. We develop a wide range of digital games that attract over 50 million players every month. From established franchises like Supremacy Big Farm and BitLife to niche games we cover many different genres including strategy simulation RPG and action as well as casual and mashup games.
YOUR BACKSTORY
Experience in customer service or support on a a freetoplay game
Excellent English written communication skills
Ability to handle sensitive issues with diplomacy and confidentiality
Strong interpersonal skills and ability to build relationships with community members
Ability to work independently
Interest in games or tech
Detailoriented
Highly motivated
NICE TO HAVE
Additional language skills (written)
German language skills (written and verbal)
YOUR MISSION
Monitor and moderate the community to maintain a safe and respectful environment
Engage with the community regularly initiate conversations and encourage interaction
Respond to community inquiries and feedback promptly escalate issues when necessary
Gather and analyze community feedback to provide insights to Community Managers and the development team
Learn the game and help base; stay uptodate on releases and issues to assist users
Assist with translations for informational posts
Employment Type
Full Time
