Technical Support Specialist
Technical Support Specialist
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Job Description
Job Title: Technical Support Specialist
Location: St. Louis MO (Onsite)
Job Type: FullTime (contract to hire)
About the Role:
We seek a seasoned Technical Support Specialist in St. Louis MO. This role will act as an escalation point for complex technical issues mentor junior Service Desk agents and assist in developing training materials and documentation. The ideal candidate thrives in a fastpaced environment demonstrates critical thinking and can juggle multiple priorities while delivering exceptional support.
Key Responsibilities:
- Serves as the escalation point for advanced technical issues within the Service Desk.
- Provide enduser support in Active Directory (AD) and Azure Active Directory environments.
- Troubleshoot issues and provide support for the Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Utilize Microsoft Intune to manage users and devices including remote software deployment.
- Create and push software packages to ensure seamless delivery to user endpoints.
- Troubleshoot and resolve hardware software and networkrelated issues effectively.
- Support weekend oncall escalations as needed.
- Collaborate with leadership to identify and implement process improvements for IT support operations.
Required Experience:
- 5 years in a Service Desk or IT Support role managing enterprise IT environments.
- 5 years of experience supporting users through Active Directory and Azure AD.
- 5 years of experience with Microsoft Office Suite troubleshooting and support.
- Handson experience using Microsoft Intune for device/user management and software deployment.
- 2 years of experience with Windows Server environments (user authentication file shares group policy management).
Skills & Attributes:
- Deep understanding of ticketing systems and escalation procedures.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize effectively in a highpressure environment.
- Solid troubleshooting skills across Microsoft applications servers and networking issues (DNS DHCP TCP/IP).
- Experience with endpoint security tools (e.g. antivirus EDR).
- Ability to repair and troubleshoot hardware issues (laptops desktops and peripherals).
- PowerShell scripting knowledge is a plus.
Education & Certifications:
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
- Relevant certifications are a plus (Azure MCSA ITIL Security).
Additional Requirements:
- Must be able to work fully onsite in St. Louis MO.
- Availability for oncall weekend support as needed.
DHCP , WORD , ITIL , TCP/IP , AZURE
Employment Type
Full Time
