Support Specialist Safety Engagement
Support Specialist Safety Engagement
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Job Description
Job Title: Specialist Safety & Engagement
Reports to: Assistant Director
Schedule: Tuesday 7:00am 3:30pm Wednesday Saturday 8:30am 5pm (Every 1st and 2nd Wednesday of each month 8:00am to 4:30pm)
Location: Annenberg Access Center 503 Olympic Blvd. Santa Monica CA 90401
Status: FullTime NonManagement NonExempt (hourly)
Benefits:Medical Dental Vision Retirement Planning 403b) Employee Assistance Program (EAP) etc.
Summary
As a Safety and Engagement Specialist you will play a key role in our mission to provide compassionate restorative care to individuals facing homelessness mental health challenges and substance addiction. You will be the first point of contact for clients fostering a welcoming environment that supports their progress. Using evidencebased approaches like harm reduction housingfirst and traumainformed care youll engage with clients ensure adherence to program guidelines and maintain a safe wellkept facility. Your responsibilities will include conducting regular site walkthroughs implementing crisis interventions when needed keeping accurate documentation and collaborating with our team to deliver holistic care.
Essential Duties and Responsibilities:
Under the supervision of the Assistant Director the Support Specialist (Safety and Engagement) is responsible for:
Provide excellent customer service by engaging and welcoming all participants.
Provide accurate information regarding available Access Center and SHWASHLOCK (shower washers & lockers) services and hours of operation.
Collaborate with management staff and security in maintaining order and smooth flow of services throughout the day.
Provide Crisis Intervention using Nonviolent Crisis Intervention techniques to disruptive participants.
Monitor and oversee the Access Center Lobby courtyard west side patio bathrooms and showers to ensure compliance with program policies and procedures.
Conduct perimeter walkthroughs
Provide and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as needed.
Document all incidents including those involving SMPD fire department and paramedics and submit incident reports
Monitor and oversee the delivery of donations of food and clothing for the Access Center; and provide donation receipts to donors
Perform the weekly pickup of food items from the food bank Tuesdays at 7am when needed
Assist with the daily operation of the facility as needed including general cleaning duties; cleaning and sweeping front of Access Center and perimeter
Communicate with the supervisor daily to report all issues concerns suggestions and successes
Attend all staff meetings safety team meetings agency meetings training and retreats as scheduled.
Other duties as assigned.
Qualifications:
Minimum high school diploma/GED
Comfortable able and willing to drive the agency van
Current valid California Drivers License with an acceptable driving record necessary to drive agency van
Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances
Minimum of one 1 year experience in a responsible security/customer service position
Able to lift to 50 lbs. to move items as needed
Familiarity with nonviolent crisis intervention
Familiarity with Harm Reduction and Trauma Informed Care Practices
Able to selfmotivate and to appropriately organize and motivate others
Able to multitask handling multiple tasks and a highvolume of client requests
Demonstrated knowledge of issues faced by population served (homelessness mental illness substance abuse medical issues domestic violence etc.
Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
Experience working in a communitybased setting and as part of a team
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Preferred Qualifications:
Bilingual (Spanish)
Work Environment:
Primarily outdoor/indoor office environment
On occasion walk or drive to different local sites
Regularly required to sit stand bend and occasionally lift or carry up to 50 pounds
May necessitate working in a busy and loud environment
May be exposed to elements like cold heat dust noise and odor
May need to bend stoop twist and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Job FamilyBrooke
- Pay TypeHourly
- Min Hiring Rate$20.00
- Max Hiring Rate$22.00
- Travel RequiredYes
- Required EducationHigh School
Required Experience:
Unclear Seniority
Employment Type
Hourly
