CMS Maintenance Support

• This is a Remote position with 200 Hours in a year work hours.
  
• The candidate must be US based.
  
• Job Location: Honolulu Hawaii 96813
  

• Assist the the federal client on an asneeded for the Department s Content Management System (DOTCMS) that contains IBM FileNet IBM WebSphere and Oracle Software Components with customization developed using IBM Rational Developer
  
• Administrator Support including installation and configuration of software upgrades and patches troubleshooting issues and system administration of the DOTCMS application.
  
• Troubleshooting and resolving timesensitive issues through testing and interaction with users.
  
• Analysis including documenting the problem and recommending alternatives.
  
• Repair and subsequent testing of any software bugs related to the IBM FileNet and Oracle Software Components.
  
• Preparing and executing unit testing related to bug fixes.
  
• Provide documentation if requested on tasks assigned that deal with performance monitoring migrations and deployment of patches and version upgrades and other miscellaneous system tasks.
  
• Assist in the migration of software needed to fix bugs.
  
• Performing all tasks using the DOT system development methodology and established IT best practices.
  
• Provide Information Technology staff with training and documentation on newer version of the software used by DOTCMS.
  

• Must be able to respond during normal business hours from 07:00 to 16:30 Hawaii Standard Time Monday through Friday. After hours fall outside the hours stated above.
  
• Support for trouble calls and other unexpected problems will include the hours listed in A. as well as afterhours when the need arises.
  
• For severe problems acknowledgement must be received by telephone within one 1 hour at most and must be able to respond remotely within two 2 hours. Examples of severe problems include Production application downtime and the of Production files and/or tables.
  
• For less severe problems acknowledgement must be received by telephone within four 4 hours and must be able to respond remotely within twentyfour 24 hours. Less severe problems include issues impacting the Development and Test systems.
  

• For severe problems acknowledgement must be received by telephone within two 2 hours at most and must be able to respond remotely within four 4 hours.
  
• For less severe problems acknowledgement must be received by telephone within eight 8 hours and must be able to respond remotely within twentyfour 24 hours.
  
• If the Candidate responds to issue remotely he or she must be able to communicate effectively with State Technical staff. Will need to document resolution of issues and transfer knowledge to State IT staff.
  

• Backend database is Oracle version 12.2.0.1. The databases are on ODAs running Oracle Linux.
  
• We have a production test and development systems. The Content engine Content Search Service and Content Navigator on our Virtual NUTANIX servers.
  
• The environment is not a cloud environment.
  
• Server are monitored by SolarWinds.
  
• Access is only local within the Department s network.
  
• Version of FileNet is 5.5.6 using ICN version 3.0.9.
  
• No FileNet workflow functionality used in this environment.
  
• Please include all your taxes and other charges in your hourly rates.
  
• There will be no new development just support on as need basis.
  

Requirements

• Candidate should have their own workstation/laptops that have Microsoft 365 software including MS Teams.
  
• Candidate must have recent OS patches and must have AntiVirus software loaded.
  
• At least six 6 years IBM FileNet Content Management system administration experience within the past six 6 years. Must have current experience with FileNet version 5.5
  
• At least six 6 years of experience in using the Rational Application Developer tools within the past six 6 years to maintain FileNet suite customizations. Must have current experience in using IBM Rational Application Developer for WebSphere version 9.7.
  
• At least six 6 years of experience using Java J2EE and JavaScript technology using a version control utility to manage code versioning.
  
• At least six 6 years of experience using XML.
  
• At least six 6 years Microsoft Windows server six 6 years experience working with Oracle databases.
  
• At least six 6 years working experience with servers in a virtual environment.
  
• At least six 6 years working experience directly with technical and enduser staff in troubleshooting and resolving issues.
  
• FileNet and Oracle Database Application/Administrator Certified Professionals would be preferred