Temporary Guest Experience Associate
Temporary Guest Experience Associate
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Salary Not Disclosed
1 Vacancy
Job Description
The Speed Art Museum in Louisville Kentucky is an independent comprehensive museum and the oldest and largest art museum in the state where our mission is to invite everyone to celebrate art forever.The Speedserves as a cultural hub where people can connect and the work of artists worldwide in new and unexpected ways. Raphaela Platow currently serves as Museum Director.
Established in 1927 by philanthropist Hattie Bishop Speed the Museum has undergone several renovations and expansions now occupying over 200000 sq ft on the University of Louisvilles campus. The most recent of which led bywHYArchitecturesKulapatYantrasastin 2016 tripled the amount of exhibition space and added a stateoftheart cinema a family education center indoor/outdoor caf a Museum Store and a multifunctional pavilion for performances lectures and entertainment to the Speeds robust offerings. Thanks in part to the generous support of the Owsley Brown Family and the BrownForman Foundation admission to the Museum is Free on Sundays. For more information visit speedmuseum.
Reports to: Director of Guest Experience
Summary: The Guest Experience Team is the face of the Speed Art Museum and as such provides the highest levels of service to our guests in person on the phone and through technology. They engage guests by providing information about the Museums programs services and merchandise. They sell admission tickets memberships and merchandise and accept donations at the Guest Experience desk and throughout the Museum.
FLSA Status: Temporary PartTime Nonexempt (Through January 15 2024
Duties and Responsibilities:
- Always represents the Museum in a Guest forward capacity. Embodies Museumwide customer service programs
- Greets Museum guests answers basic questions about Museum programs services and merchandise provides an overview of Museum policies
- Collects visitor information; performs visitor surveys as needed
- Provides recommendations according to guest needs or preferences including but not limited to local landmarks and events dining accommodations and directions
- Sells admission memberships and merchandise and accepts donations using Altru by Blackbaud the Museums constituent and ticketing software.
- Maintain superior knowledge of Museum programs services and merchandise
- Utilize crossselling and upselling sales techniques to increase sales
- Maintains merchandise stock levels and ensures displays are in presentable condition
- Assists in preparing merchandise for sale including pricing and tagging merchandise
- Follows proper cash handling procedures and processes payments through Altru
- Answers the telephone courteously and efficiently answering guest questions and routing calls to the appropriate staff member as needed.
- Provides guidance and training to volunteers and answers basic questions about the volunteer program.
- Assists guests at coat check as needed
- Performs opening and closing duties
- Other duties as assigned
Qualifications:
- High school diploma or general education degree (GED)
- 12 years of customer service sales or transferrable experience
- Enthusiastic friendly and energetic with a genuine desire to provide outstanding service
- Experience with computerized ticketing system preferred
- Experience with computerized cash registers preferred
- Excellent verbal communication skills
- Basic understanding of sales principles and customer service practices
- Basic math skills
- Flexible schedule including weekends evenings and holiday availability
Essential Skills:
- Acts as a model for our mission and culture
- Delivers worldclass customer service
- Ability to work effectively with Museum stakeholders including Museum guests members staff volunteers donors and the public
- Ability to become proficient with museumspecific software
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
Physical Requirements and Working Conditions:
- Ability to complete the following tasks with/without reasonable accommodations so the requirements of this position can be fully met:
- Extensive use of telephone and computer throughout the workday.
- Must be able to remain in a stationary position during shift.
- Ability to access merchandise supplies etc. intermittently throughout the workday.
- Communicates using the English language.
- Sees and hears or uses prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Move equipment supplies etc. of twentyfive 25 pounds throughout the workday.
DISCLAIMERS: The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions at the Speed Art Museum employment is at will on both the part of the organization and the employee. Employment is not for a set period and may be discontinued by either party for any reason with or without notice.
The Speed Art Museum prohibits discrimination in employment programs and activities on the basis of race national origin color creed religion sex age disability veteran status sexual orientation gender identity or associational preference. The Speed Art Museum also affirms its commitment to providing equal opportunities and equal access to museum facilities.
Required Experience:
IC
Employment Type
Temp
