Representations Officer LBS-008
Representations Officer LBS-008
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
23 months contract with a Local Authority
Job Summary:
As a member of the Parking Appeals and Representations Team the post holder will deliver a timely and effective service for the Parking and Network Management team and the wider council.
This role involves reviewing and assessing various parkingrelated cases such as Penalty Charge Notices (PCNs) parking permits and parking control suspensions ensuring consistent highquality work and fair balanced judgments.
Parking and traffic enforcement are key to the delivery of the council s Climate Change Air Quality and Streets for People strategies.
Key Duties/Accountabilities (Sample):
Investigate and respond to parkingrelated correspondence including formal/informal representations and appeals resulting from PCN enforcement.
Ensure parking enquiries are processed in line with statutory procedures internal KPIs and the councils communication standards.
Attend external Adjudication Hearings providing evidence and preparing case documents.
Handle parking permit and parking control suspension applications ensuring compliance with set time limits.
Manage customer service inquiries related to parking including phone calls emails and requests.
Identify trends in representations complaints and concerns and report them to the line manager.
Prioritise and manage workloads in response to changing demands from management.
Ensure that all performance standards related to quality and quantity are met or exceeded.
Monitor enforcement practices and report any noncompliance issues.
Authorise cancelations and issue refunds for relevant parking services when required.
Assist in mentoring new staff providing guidance on local policies procedures and legislation.
Skills/Experience:
Proven experience in a customer service or administrative role particularly involving formal correspondence.
Knowledge of civil parking and traffic enforcement legislation and the parking adjudication process.
Ability to analyse data investigate cases and make informed decisions.
Strong written and verbal communication skills.
Effective interpersonal skills and the ability to handle complex customer interactions.
Experience of working within a penalty charge notice enforcement environment and managing high volumes of cases.
Additional Information:
Fulltime role: 36 Hr/week.
Proven experience in a customer service or administrative role, particularly involving formal correspondence. Knowledge of civil parking and traffic enforcement legislation, and the parking adjudication process. Ability to analyse data, investigate cases, and make informed decisions. Strong written and verbal communication skills. Effective interpersonal skills and the ability to handle complex customer interactions. Experience of working within a penalty charge notice enforcement environment and managing high volumes of cases.
Employment Type
Full Time
Key Skills
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