Customer Service Specialist
Customer Service Specialist
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Job Description
ID Recruitment are working with one of Ireland s leading premier retailers of Fashion Jewellery and Giftware products to recruit a Customer Service Specialist. The role will be based onsite in Westport Co. Mayo.
The successful candidate will join the online department and will be responsible for providing exceptional service to customers and stakeholders across a range of channels including email phone chat and social media. Within this role you are required to build and improve internal processes and introduce positive change through customer centric initiatives.
This role is primarily Monday Friday with occasional evening and weekend work on a rotational basis (approx. 6 weekends throughout the year).
Duties and Responsibilities
- Ownership and accountability are vital development of the department and seeking out improvement for a better shopping experience for the customer
- Effectively manage and utilise the companys Customer Care systems to ensure all customer queries are followed up in a professional and timely manner
- Provide high quality customer support dealing with queries/complaints and also collaborate with internal departments via phone/email to resolve issues
- Effectively manage and ensure smooth running of our Returns department
- Supporting the teams with constructive feedback and working on solutions
- Collaborative relationship with our stores and external partners
- Assist with other online operations when business needs arise
- General administration duties
Skills and Experience
- 2 years Customer Service experience in a busy environment
- Familiarity with GDPR guidelines and Irish consumer legislation
- Professional friendly & calm manner
- Clear communicator and strong organisational skills.
- Computer literate (knowledge of Gorgias Shopify Microsoft office etc.
- Excellent literacy and strong grammar skills
- Fluent in English (oral and written)
- Ability to work as part of a team and on their own initiative
What you ll get in return
- Competitive compensation package
- Flexible work life balance
- Career progression opportunities
- Supportive and inclusive work environment
- Continuous learning and development
- Comprehensive benefits package
- Employee discounts and perks
- Health and wellbeing initiatives
Employment Type
Full Time
