Ticket Office Supervisor Part-Time Rupp Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

This position will have the primary responsibility for the management of event day operations. They will oversee ticket sellers ticket resolution and parking cashiers and be expected to assign job duties and specific tasks for these positions.

This role will pay an hourly rate of $18.00.

Benefits for PartTime roles: 401(k) savings plan and 401(k) matching.

This position will remain open until June 15 2025.

Lexington is an active and thriving market that is craving an active and welcoming venue for events. The heart of any thriving community is its downtownand Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widelyrecognized entertainment venues in North America. Rupp Arena in Lexington Kentucky is fast becoming THE must play venue. The 20000seat arena affectionately referred to by some as the Cathedral of College Basketball is home to the National Champion University of Kentucky mens basketball program and has played host to some of the most talented and awardwinning musicians/artists in the world including U2 Paul McCartney Elton John Justin Timberlake Kenny Chesney Taylor Swift and many others.

Central Bank Center is our convention side with over 99k sf of exhibition space 24k sf each of meeting and ball room space 50k of hospitality space 10k sf of flexible space and over 2500 covered and uncovered parking spaces. Both venues are additionally joined in entertaining this area by the Lexington Opera House showcasing Broadway talent through collaborative bookings of Broadway shows small venue concerts and local arts.

• Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers.
• Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff.
• Participates in ticket sales either at the window or on the phone and parking sales as demand necessitates.
• Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event.
• Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities including submitting information to Ticketmaster pulling tickets for event promoters and the event manager generating daily reports auditing of all monies received and other various tasks as needed.
• Supervises ticket sales for both the Arena or Opera House events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager.
• Responsible for the daily auditing recording and preparation of the deposit of monies received at the Ticket Office preparation of event statements and settlements as well as documentation of the financial activities of the subcontract ticketing service.
• Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager.

• Minimum of two years in a customer service oriented job and minimum of one year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures.
• Relevant education can substitute for experience.
• Must have a working knowledge of public assembly operations.
• Be able to demonstrate the ability to plan layout and assign work to employees in order to accomplish multiple tasks in a timely and cost effective manner.
• Communicate effectively both orally and in writing.
• Must have strong interpersonal and problem solving skills.
• Demonstrate the ability to work well under stress and exercise good judgment diplomacy courtesy and tact under all circumstances.
• Must be willing to work flexible hours to include nights weekends and holidays when required.
• Able to speak English in a clear and concise voice.
• Must have an excellent working knowledge of Word Excel Adobe and other similar computer software programs.
• Able to operate basic office equipment such as a copier phone ipad etc.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.