Customer Service Advocate II
Customer Service Advocate II
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Job Description
Summary
Provides prompt accurate thorough and courteous responses to all customer inquiries. Inquiries may be nonroutine and require deviation from standard screens scripts and procedures. Performs research as needed to resolve inquiries.
Description
Location:
This position is full time 40 hours/week) MondayFriday in a typical office environment. Employees are required to have flexibility work any our 8hour shift scheduled during hours of 10:00 AM 7:00 PM. Training will be Monday Friday 8:00 AM 4:30/5:00 PM for approximately 68 weeks. This role is located on site at 4101 Percival Road Columbia SC
What Youll Do:
- Ensures effective customer relations by responding accurately timely and courteously to telephone written web or walkin inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
- Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to research and/or assists with priority inquiries and special projects as required by management.
- Provides feedback to management regarding customer problems questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
- Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity quality and timeliness standards.
- Assist with the training of new employees and cross training of coworkers.
To Qualify for This Position Youll Need the Following:
- Required Education:
- High School Diploma or equivalent
- Required Work Experience:
- 1year of experience including 1year claims/appeals processing customer service or other related support area OR bachelors degree in lieu of work experience.
- Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Proficient spelling punctuation and grammar.
- Strong human relations and organizational skills.
- Ability to handle high stress situations.
- Good judgment.
- Ability to handle confidential or sensitive information with discretion.
- Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Tools:
- Basic computer operating skills. Standard office equipment.
We Prefer That You Have the Following:
- Associate degree
- 3 yearsof claims processing or call center experience.
- Knowledge of word processing spreadsheet and database software.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
- Subsidized health plans dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- Onsite cafeterias and fitness centers in major locations
- Wellness program and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Employee Assistance
- Discounts to movies theaters zoos theme parks and more
What We can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will conduct interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the required qualifications.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
Employment Type
Full-Time
