Operations Support Manager - Cargo

What success looks like in this role:

We are seeking a highly skilled Operations Support Manager to join our product team. This role is designed for someone with substantial experience in managing largescale enterprise platforms including mainframe Java and React applications. The ideal candidate will have a strong technical background with expertise in release management and DevOps pipelines and the ability to lead a team of engineers. Youll be responsible for overseeing the release management process ensuring timely and efficient of monthly releases and providing support for the platforms. This role will be focused on technical responsibilities and team leadership.

Key Responsibilities:

• Release Management:
  Oversee and manage monthly release cycles for largescale enterprise platforms. Coordinate planning and postrelease activities ensuring releases are timely and free of defects. Collaborate with the engineering teams to guarantee smooth and efficient deployment processes.

• Platform Support:
  Provide operational support for enterprise platforms including mainframe Java and React. Monitor platform performance ensure system reliability and address any issues that may arise. Proactively work to identify and resolve bottlenecks or inefficiencies.

• DevOps & Pipelines:
  Demonstrate handson experience with DevOps practices CI/CD pipelines and release automation. Work with the technical teams to streamline and optimize the deployment processes using tools and best practices to ensure quality and speed.

• Technical Leadership:
  Provide deep technical support and guidance to the team ensuring efficient troubleshooting and resolution of complex issues. Stay up to date on best practices and emerging technologies to improve the support infrastructure.

• Team Leadership 30 of Role):
  Lead and mentor a small team of engineers providing support and guidance in their daily work. Foster a collaborative team environment that emphasizes growth and development. Conduct regular performance reviews team meetings and oneonones to ensure clear communication and progress.

• Continuous Improvement:
  Identify areas for process improvements within release management operations and platform performance. Lead initiatives to optimize operational workflows and improve system reliability and scalability.

• Crossfunctional Collaboration:
  Collaborate closely with development teams project managers and stakeholders to ensure operational requirements align with business goals. Manage crossteam communication to ensure smooth release cycles and quick resolution of issues.

• Documentation & Reporting:
  Maintain clear and comprehensive documentation for all releases processes and troubleshooting efforts. Prepare regular reports on operational activities performance metrics and release health for upper management.

Key Qualifications:

• 8 years of experience in operations support with a minimum exp in a leadership or team management role.

• Extensive experience supporting mainframe Java and React platforms in largescale enterprise environments.

• Strong release management experience specifically with executing and managing monthly releases.

• Proven working knowledge of DevOps practices and experience with CI/CD pipelines.

• Handson technical experience in managing and troubleshooting complex systems and platforms.

• Technical expertise: The role will primarily focus on technical responsibilities.

• Team management: Leadership experience is essential including mentoring and guiding a small team.

• Strong communication skills with the ability to manage technical discussions while also effectively communicating with nontechnical stakeholders.

• Ability to work under pressure and handle complex timesensitive issues.

Preferred Qualifications:

• Familiarity with Agile methodologies and working in a collaborative crossfunctional team environment.

• Knowledge of incident problem and change management practices (e.g. ITIL).

Why Join Us:

• Work with cuttingedge technologies in a fastpaced innovative environment.

• Be part of a collaborative and growthoriented team.

• Competitive compensation and benefits package.

• Opportunities for personal and professional growth.

#LISS1

You will be successful in this role if you have:

BA/BS degree and 6 years relevant experience OR equivalent combination of education and relevant experience
02 years leadership experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free:(Prompt 4. US job seekers can find more information about Unisys EEO commitment here.