Collections Specialist
Collections Specialist
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Job Description
Job Title: Collections Specialist
Department: Accounting
Reports To: Accounting Manager
Effective Date: 03/17/2025
FLSA Status: Non Exempt
Summary:
Are you a selfmotivated individual looking to challenge yourself for growth in a team environment All Purpose Storage believes in working together lifting each other up playing hard and were looking for the right person to join our team!
The Collections Specialist supports the accounting team by performing daytoday tasks that include but are not limited to:
- Customer Communication: contact customers via phone email and written notices regarding overdue payments
- Negotiating Repayment Plans: accept and process payments set up payment plans and follow up on agreements
- Dispute Resolutions: address customer concerns regarding billing issues fees and account discrepancies while maintaining positive customer relationships
- Reporting and Documentation: maintain accurate records of collection activities payment agreements and customer interactions
- Auditing customer accounts and preparing auctions
- Collaboration: work with managers and collections team to implement collection strategies and improve overall revenue recovery
- Lien Process Compliance: follow state specific selfstorage lien laws including sending notices scheduling auctions and coordinating with management
- Compliance and Policies: ensure adherence to company policies and state regulations
Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required to be successful at this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Purpose Storage seeks employees that demonstrate strong work ethic; integrity and accountability authenticity passion teamwork and the ability to have fun. Employment with All Purpose Storage is contingent on successful completion of a background and drug screening.
Education and/or Experience Requirements:
High school diploma with 5 years experience in a collections role. Postsecondary education and/or multiunit management a plus! Strong verbal/written communication skills and the ability to work independently as well as in groups.
Excellent organizational skills and attention to detail
High level of accuracy and confidentiality
Great time management
Excellent phone etiquette
Team player with ability to build positive working relationships both internally and externally
Experience with planning and executing new process rollout
Experience with Late 2 Lien Call Potential and storage auctions
Strong computer skills with experience in Microsoft Office (Word Excel Outlook etc.
ALL PURPOSE STORAGE COMPANY BENEFITS
APS is committed to investing in our associates to help them unleash their potential. We offer competitive salaries flexible vacation a wide selection of health and wellness benefits. These benefits also provide access to continuous learning and ten paid holidays. Pay based on experience.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
