IT Support Intern
IT Support Intern
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for assisting in the daytoday information technology (IT) operations. Provide technical assistance and support related to computer systems by answering users questions and resolving issues in a timely and professional manner. Assist in the areas of installation and configuration of computer hardware/software Microsoft 365/Azure administration and cybersecurity.
Responsibilities:
- Provide help desk support and specialized technical assistance to system users escalating issues as necessary.
- Answer IT questions/calls/emails and directs inquiries to appropriate staff as required.
- Assist with system support such as user account creation installation and maintenance of network printers management of disk space software updates etc.
- Assist with administering IT onboarding of new employees including collecting requirements setup and deployment of hardware and software.
- Assist with the setup of new computers.
- Assist with installation and configuration of computer software.
- Provide audiovisual technology setup for events.
- Maintain confidentiality integrity and availability of the information being processed stored or accessed by the network.
- Support and maintain company data and technological infrastructure as directed.
- Maintain inventory of IT assets such as laptops monitors network equipment printers etc.
- Performs other related duties as assigned.
Education/Experience:
- High School Diploma or its equivalent.
- Basic knowledge of Windows operating systems (Windows 10/11 preferred).
- Basic knowledge of common desktop applications (e.g. Microsoft Office Teams web browsers).
- Basic knowledge of networking concepts (e.g. TCP/IP DNS DHCP).
- Basic knowledge of mobile device operating systems (iOS Android).
- Familiarity with cybersecurity and data privacy principles.
- Familiarity with IT support concepts such as troubleshooting hardware (PCs printers) and software issues.
Additional Skills:
- Strong desire to learn Windows administration tools.
- Ability to work independently and collaboratively in a team environment.
- Critical thinking and problemsolving skills and a willingness to learn through handson tasks.
- Conflictresolution skills.
- Ability to follow oral and written instructions.
- Excellent communication skills both verbal and written to assist users and document work.
Learning Opportunities:
- Gain practical IT support and Windows sysadmin experience in a professional setting.
- Work with enterprise tools like Intune and Azure.
- Develop troubleshooting and customer service skills while supporting realworld users.
- Receive mentorship from experienced IT professionals and exposure to IT project workflows.
Benefits:
All eligible employees enjoy an excellent benefits package including medical/dental/vision insurance short/longterm disability life insurance 401(k) paid time off including holidays and tuition reimbursement.
EEO Statement:
MSTI is an equalopportunity employer. All qualified candidates including individuals with disabilities and protected veterans are encouraged to apply. MSTI is an EVerify employer. If you have difficulty using the online application system or need an accommodation to apply due to a disability please email:
EEO Employer/Vet/Disabled
Required Experience:
Intern
Employment Type
Intern
