Lifestyle Concierge

Job Purpose:

The Lifestyle Concierge is responsible for greeting all visitors and assisting with members questions/concerns general admin orientating new members to the communities and lifestyle/social planning. The Lifestyle Concierge is also responsible for ensuring a complete offering of programs for members developing and promoting the Clubs member activities to include but not be limited to events fitness classes health and wellness seminars spa programming and sport court tennis and pickleball programming and promoting community relations.

In addition the Lifestyle Concierge works in tandem with the Lifestyle Manager to plan and execute Member programs to include recreational social travel and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Member. Responsibilities encompass program development facility scheduling administration of the Club and overall program promotion and publicity. The Lifestyle Concierge ensures that all programs and services (including designated independent contractors) are conducted and fulfilled in a manner consistent with the goals and objectives of Evergreen Lifestyles Management.

Duties and Responsibilities:

• Responsibilities include but are not limited to greeting Members and guests as they enter checking ID cards assisting with event setups responding promptly to communications and following through on commitments made to others.

• Provides outstanding service to our members and their guests professionally and courteously and listens openly to the ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive mannerwith persons who need to be involved.
• Answer questions about the Lifestyles program and recommend events shows and functions for Members to attend.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Demonstrate exceptional customer service when communicating with other departments Members guests and vendors.
• Maintaining a safe and friendly environment for Members guests and fellow staff members.
• Work as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events activities and functions offered throughout the Amenity Campus.
• Assistance in the room setup and breakdown for their events and assist when facilities are being used.
• Assists Lifestyle Manager in preparation of all events promotions and functions which will include set up and breakdown props as directed by the supervisor
• Light housekeeping duties including stocking restroom facilities cleaning glass fitness equipment and trash collection as needed if applicable.

• Inspect grounds to include pool deck sports courts parking lots and boat dock for litter and activity.
• Notify the proper department and the Management Team of any areas that need attention.
• Understand emergency preparedness and respond appropriately to all emergencies.
• Replenish desk forms (Orientation packages ARC (Architectural Review Coordinator) applications Class signin forms others)
• Prepare monthly reports and vendor check requests as needed.
• Increase programming attendance by establishing accurate records of Member and guest attendance.
• Establishes and maintains staff scheduled and has open communication and understanding of the independent contractor scheduling.
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Answers telephone and greets Members and prospective buyers in the Sales Gallery.
• Maintain calendar of event registration for Members.
• Create and update records ensuring the accuracy and validity of the information.
• Perform administrative tasks when needed.
• Assists in the preparation of articles and calendar of events for the Lifestyle Magazine.
• Contacts facility Member and guests about new and exciting programs for lifestyle.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other jobrelated duties as required. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical Mental and Visual Skills

Good organizational and verbal skills. Possess a high level of energy initiative enthusiasm and cooperation and exercise good judgment and discretion. Computer skills including basic knowledge of MS Office programs including Publisher PowerPoint Outlook Word and Excel. Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills problemsolving point of sale system registration processes policies and procedures equipment material products etc.

• Ability to conduct and actively participate in scheduled programs with intermittent sitting standing bending stooping walking climbing stairs and lifting objects weighing up to fifty 50 pounds frequently.
• Should anticipate standing for extended periods.
• Extended time on the computer.
• Vision required for some close work.
• The noise level is considered moderate.
• Individuals frequently are required to use their hands and arms.
• Occasionally required to sit and stoop kneel crouch or crawl.

Working Conditions:

Must have very flexible availability for work schedule weekends and evenings and some holidays. Works indoors and outdoors at the Sales Gallery or Resort Amenity Center. Potential exposure to sharp and rapid equipment movement sharp utensils harmful chemicals and or solvents if proper safety procedures are not followed.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any of the jobrelated duties as requested. All requirements are subject to modification to accommodate individuals with a disability.