Sales Events Specialist
Sales Events Specialist
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Job Description
We are hiring a Sales & Events Specialist.
WHO WE ARE:
At the Element by Westin Calgary Downtown we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity innovation and personal growth. By joining our team youll be part of a dynamic environment that values sustainability wellness diversity and a passion for excellence.
Element by Westin Calgary Downtown is an allsuite hotel located in Calgarys vibrant westend focused on the wellness of our guests and associates alike with features like an extensive fitness center healthy breakfast options and our exploreready Bikes to Borrow program. Our petfriendly hotel offers suites with fully equipped kitchens ideal for longer stay guests. In our lobby youll find Wander Caf a relaxed and airy local hangout while the 12th floor offers Bow & Bend our signature restaurant and lounge featuring a scenic rooftop patio.
Are you ready to join a fresh fun team determined to provide meaningful personalized experiences
WHO are we looking for you may ask
Reporting to the Area Director of Sales we are in search of a dynamic Sales & Events Specialist who is responsible for supporting and assisting the Sales and Catering department in managing and maintaining corporate group and catering business. The ideal candidate will have a keen ability to provide the highest level of customer satisfaction and support to external clients and internal partners serving as liaison between the Sales and Catering team members Events Management and other departments at the hotel.
Key accountabilities include:
- Always provide the highest quality of service to our guests and associates alike setting a shining example for our team.
- Be one of the first points of contact for incoming leads and inquiries and respond in a quick timely and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqu via all avenues of communication.
- Support the hotel Sales Manager and Area Sales Managers when required by preparing proposals and contracts and completing essential administrative tasks related to booking events and groups.
- Serve as liaison between clients and the F&B team for events booked in the event spaces.
- Demonstrate excellent time management selfmotivation and proactive planning and endeavor to be organizationally savvy with a sharp focus on detail.
- Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks select reporting client notification of key dates such as cutoff or payment schedule deadlines group resumes event orders and BEOs billing details and other integral administrative aspects of the booking or of groups and events).
- Complete or assist with various aspects of preevent main event and postevent details: Track detail and communicate with internal partners and external clients about the particulars of each assigned event and group.
- As needed gain knowledge of hotels food and beverage products pricing presentation and learn about the hotels function space audio visual and any other details related to group and event success.
- Learn and use digital sales systems and conceptual sales processes (i.e. Delphi CI/TY PMS sales call process etc. and understand the hotels sales strategies (i.e. rates fees budgeted goals etc.. Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
- Prepared for participate in and report out at all necessary internal meetings conference calls reporting planning training and other communications required for this position.
WE WOULD LIKE TO KNOW ARE YOU
- A seasoned professional with a minimum of one year of experience supporting a sales team preferably in a hospitality tourism or hotel environment.
- A Hospitality or Tourism program graduate or degree holder.
- Someone with an outstanding work ethic along with a track record of reliability punctuality and an approachable demeanor and a strong commitment to Safety.
- Resilient and positive with a resultsoriented mentality passionate about achieving goals through planning and accomplishing targeted activities and business objectives.
- An exceptional problemsolver knowing how to troubleshoot and resolve situations efficiently.
- Agile and able to shift priorities as needed.
- Able to work well under pressure and enjoy a fastpaced environment.
- An excellent communicator both written and verbal who values teamwork and collaboration.
- Physically able to stand sit walk for extended periods of time.
Benefits of Working for Concord Hospitality
Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.
Working for Concord Hospitality
Concord Hospitality invests in our associates by providing training and development at all levels. Our Associate First culture supports and inspires personal development both within the workplace and beyond. Concords associates are what our company is built upon and we strive to recognize them for their hard work dedication and commitment to excellence. We value worklike harmony diversity and our commitment to provide the best customer service and quality accommodations possible in every market we exist.
Our cornerstones: Quality Integrity Community Profitability and FUN!
If you are a proven top performer looking for a culturerich and awardwinning company and you are ready to represent an amazing brand in a great and thriving locationwe may be the perfect fit!
Apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
