Order Management Team Lead

About this job

NielsenIQ is seeking a talented Order Management Team Leader to play a key role in enabling sellers to be more efficient stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Global PostSales Enablement Leader this role will work with cross functional teams (Sales Finance Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive deadline driven task team leader with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge implementing a solution monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in latestage sales cycle phases. The ideal candidate is detail oriented with excellent communication active listening and time management skills.

Responsibilities

Passionate about engagement and leading a team (onshore and / or offshore resources) to ensure Order management SLAs are met while successfully overseeing daytoday category of services workload

Effective at leading a team of up to 10 direct reports

Responsible for the overall success of Order Management team through coaching training onboarding and overall professional development of team members through direct management and/ or mentorship

Design projects & initiatives for the team to drive from conception through outside of primary service offerings to expand team reach and impact to the NIQ organization

Ensure the team is harmonizing positive relationships with senior stakeholders across multiple departments (including Sales Finance Marketing)

Help drive the development automation governance measurement and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support

Partner closely with major business functions leads across the quote to order life cycle including Product Finance Sales and Legal to resolve order questions and process orders quickly without error

Drive compliance with company policies business rules and revenue recognition principles

Help spotlight deficiencies in the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their firsttime right success rate moves towards 100

Partner closely with major business functions across the order to invoice life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error

Drive compliance with company policies business rules and revenue recognition principles

Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities to help maximize revenue.

Proactively identify opportunities to improve the order process resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle

A little about you

Do you have the necessary skill set to be successful in this role

Does the idea of working for an established company with a startup culture excite you Is being on a diverse team with a focus on work life balance important to you Are you a selfstarter anxious to make a name for yourself in a fastgrowing company that rewards good ideas If you answered yes to these questions NielsenIQ may be the company for you.  

Qualifications :

5 years of related work experience in Sales Operations Deal Desk or Finance

Bachelors degree required

Demonstrated ability to think strategically through identification of problems and implement successful tactical solutions

Selfmotivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met

Skilled at building strong working relationships with team members in varying departments and/or levels of management

Ability to manage multiple projects simultaneously while meeting deadlines

Understanding of the order to invoice cycle and common pain points sellers encounter with a desire to drive improvements

Experience building and / or using sales performance reporting in a CRM Power BI or similar software

Excellent English writing verbal and communication skills

Prior exposure to SaaS technology

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.

For more information visit NIQ

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion