Food Beverage Attendant
Food Beverage Attendant
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Salary Not Disclosed
1 Vacancy
Job Description
We are currently seeking an upbeat AM PM Food & Beverage Attendant for our newly renovated property!
Benefits include Marriott hotel discounts free parking free meal while working medical dental and vision benefits after 30 days!
Responsible for Room Service Orders from guests including but not limited to answering the phone placing the order in MIRCOS delivering the food to guest rooms and retrieving trash empty bag from the room. Must answer department telephone using proper telephone etiquette.
Per Needham MA regulations identification must be checked for all guests who appear to be under the age of 45 years of age. This applies to purchasing alcohol at the Grab and Go Restaurant and Club Lounge if alcohol is available.
Take orders while paying attention to details (e.g. allergies preferences of coffee dairy etc. Must input all items utilizing MICROS point of sale system.
Prepare and serve beverages i.e. coffee lattes etc. following recipes and per guests requests. Deliver prepared food such as cookies pastries and sandwiches.
Maintain appropriate stock levels of clean mugs cups and lids plates sugar caddies rollups and all merchandise including the Grab and Go items. Fully stock areas with amenities i.e. drinks snacks food etc. at the conclusion of shift.
Greet all guests in a warm and enthusiastic manner and assist in seating guests as needed. Use proper verbiage and etiquette while interacting with guests. i.e. good morning and good evening. Must follow all Marriott International standards.
Memorize menu selections and all available alcohol including being familiar with daily specials and basic ingredients.
Ensure cleanliness of area of responsibility at conclusion of each shift. Clear and reset counters tables and chairs. Must remove all trash. Cleaning and wiping down of service areas and prep areas including pantry and kitchen area.
Notify a manager immediately of any guest complaints. Communicate customer feedback to supervisor/manager and ensure we provide exceptional customer service to all guests.
Present menu answer questions and make suggestions regarding food service appropriate wines and food preparation.
Total bill and accept payment I.e. charge to room credit card or cash. Must obtain signature and room number if charged to room. Refer to Cash Handling Policy.
Practice and observe all safety rules and procedures. Comply with health and safety regulations.
Assist all Food and Beverage service personnel in any duties as requested.
Requirements:
Minimum lifting of 25 pounds.
Pushing bending stooping upward reaching manual dexterity.
Standing for long period of time.
Minimum pulling of 25 pounds.
Must have excellent attendance record.
Must have excellent customer service skills.
Hospitality experience preferred.
EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Employment Type
Full-Time
