Senior Travel Counselor
Senior Travel Counselor
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Job Description
As the U.S. military and government division ofCarlson Wagonlit TravelCWT CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients.We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.Though our offices are spread across the world we are a tightknit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65 year history serving U.S. military and governmentclients and are always looking for new talent to help us grow as a team.Our most valuable asset as a company is the quality of our people.We are a growing family and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.
- Arrange domestic and international travel for clients including air hotel rail and ground transportation
- Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
- Interact with travelers and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
- Build loyalty by enhancing our clients overall travel experience while meeting every travel management service requirement and expectation
- Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
- Possess a strong understanding of travel trends and industry best practices
- Seek higher levels of performance continuously
Qualifications
We are looking for an energetic selfstarter with the desire to learn and grow who exemplifies the following traits:
- Minimum 3 year travel counselor experience
- Excellent Industry knowledge and reservation skills in order to create domestic and international reservations to include air hotel rail and ground transportation
- Strong working knowledge and understanding of creating domestic and single segment international reservations.
- Knowledge of ticketing procedures
- Proficiency in a minimum of one CRS
- Sabre experience preferred
- Government travel reservation experience a plus
- Ability to meet and maintain required performance standards
- Excellent customer service skill required
Americorps/PeaceCorps and other national service alumni are encouraged to apply
Required Experience:
Senior IC
Employment Type
Full Time
