Service Specialist
Service Specialist
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$ 36300 - 61700
1 Vacancy
Job Description
Combined Insuranceis seekinga Service Specialisttojoin ourfastpacedhigh energygrowing company.We are proud of our tradition of success in the insurance industry of over 90 years. Come joinour team of hardworking talented professionals!
JOB SUMMARY:
The Service Specialist will serve as support service representative postimplementation. This role will be supporting timely and successful resolution of client needs and improving the overall client experience. The Service Specialist is expected to build & maintain positive relationships with all stakeholders including our sales organization employer groups & cross functional internal partners. They will act as the administrative support & execute tasks and responsibilities.
This position requires strong relationship management communication critical thinking project management and problem resolution skills to meet the diverse needs of our sales team and employer groups.
RESPONSIBILITIES:
- Act as first point of contact for all incoming employerclient & agent calls on the Service phone line. Handle level 1 tasks which include but not limited to: limited policyholder terminations provide invoices & reenrollment reports provide payment status updates assist Customer Care with policy research grouplevel demographic updates policyholder demographic corrections or triaging these requests to the correct team. Sales Specialist will triage the request to the Service Consultant as necessary.
- Consistently meets or exceeds expectations for departmental standards related to customer satisfaction quality average handle time auxiliary time after call work and other KPIs.
- Liaison between external client and broker partners and internal home office colleagues via the Service email inquiries for level 1 tasks.Effectively communicate findings to the appropriate parties; take initiative and followthrough as the liaison with other internal departments as necessary.
- Provide ongoing support to clients to ensure all questions or tasks are handled timely and professionally. Must develop a broad working knowledge of company policies & procedures policy information/management and premium & billing administration.
- Maintain customer records update admin systems and ensure accurate and detailed documentation of account or policyholder updates/changes or interactions.
- Develop and maintain a trustbased & positive relationship and rapport with internal and external clients.
- Perform other duties as assigned.
COMPETENCIES:
- RelationshipBuilder Is helpful respectful approachable team and serviceoriented building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
- Problem Solving Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems issues and situations.
- Continuous Learning Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
- Initiative Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is selfmotivated and seizes opportunities to make a difference.
- Adaptability Ability to redirect personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
- Results Orientation Effectively executes on plans drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
- Values Orientation Upholds and models Chubb values and always does the right thing for the company colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company.
- Detail Oriented Has exceptional attention to detail and focus on accurate and timely delivery.
SKILLS & EXPERIENCE:
- Excellent verbal and written communication interpersonal and customer service skills
- Ability to structure and manage work across multiple functions.
- Ability to build trustbased relationships.
- Ability to identify issues remediation tactics and escalation paths.
- Personal initiative and accountability.
- Sound judgment and ability to problem solve.
- Sound organizational and time management skills.
- Ability to multitask in an extremely fast paced environment.
- Ability to prioritize and manage multiple priorities.
- Proficient computer skills and ability to quickly learn multiple systems.
EDUCATION:
- 4year college degree or equivalency strongly preferred; equivalent work experience may substitute
- Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred.
he pay range for the role is $36300 to $61700. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
