Student Readiness Specialist

Essential Duties & Responsibilities:

• Counsel and advise students via phone email text and video chat / Webex in an effort to drive and support enrollment and first quarter success.
• Collaborate with University departments to resolve problems by clarifying issues; exploring answers and alternative solutions implementing solutions and escalating unresolved problems.
• Follow up to ensure resolution of every student query/issue.

• Provide basic overview of all method of payments
• Assist in solidifying valid Method of Payment including step by step financial aid walk through where needed
• Collaborate and escalate potential issues with other Admissions and SAS resources
• Closely track students progress through communication and analytics for each academic term to ensure enrollment and method of payment is solidified prior to the start of the term.
• Review outreach and complete temporary registration process working in conjunction with the admissions team.
• Identify high risk students and determine potential issues and providing resources and tools to resolve these issues.
• An extensive amount of product knowledge is required for this job. This will include knowledge about academic programs method of payments basic admissions process as well as knowledge in CS CRM Pinnacle OnBase NSLDS COD FAA and customer service.
• Review and Approve Scholarships
• Provide internal communication support through Microsoft Teams VDN and other communicative support tools
• Other duties as assigned.
• This position requires some evening and weekend work

Job Skills:

• Extensive product knowledge is required for this job. This will include knowledge about academic programs method of payments basic admissions process as well as knowledge in CS CRM Pinnacle OnBase NSLDS COD FAA and customer service.
• Exceptional customer service skills
• Pursue selfdevelopment and learning
• Build partnerships through excellent verbal and written communication
• Be part of a positive team
• Commitment to excellence in providing student services to ensure student success
• Strong problemsolving skills
• Strong organizational and time management skills
• Commitment to working in collaborative environment alongside other team members
• Full computer proficiency in all Microsoft products
• Able to easily navigate other software programs and forms of technology as needed.
• Data Entry Skills
• Listening phone skills

Work Experience:

• At least 3 years experience in an educational setting providing direct service to students or 3 year experience in a customerservice focused environment.
• Adult education experience preferred.

Education:

• Bachelors degree required

Other:

• Must be able to travel 10 of time.
• Must be able to lift 25 lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane car and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant
• Access information using a computer.
• Effectively communicate both up and down the management chain.
• Effectively cope with stressful situations
• Strong mental acuity
• Regular dependable attendance and punctuality are essential functions of this job.
• Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical dental vision life and disability plans SEI employees may take advantage of wellbeing incentives parental leave paid time off certain paid holidays tax saving accounts (FSA HSA) 401(k) retirement benefit Employee Stock Purchase Plan tuition assistance as well as entertainment and retail discounts. Nonexempt employees are eligible for overtime pay if applicable.

Careers Our Benefits Strategic Education Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including but not limited to jobrelated knowledge/skills experience business needs geographical location and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

If you require reasonable accommodations to complete our application process please contact our Human Resources Department at .