Customer Service Representative
Customer Service Representative
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Job Description
Its not by chance that Challenger is a leading North American freight transportation company. In 30 years Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.
We win as a team when we work as a team and succeed when our employees succeed. We want people who are resilient teamoriented and driven because we are laser focused on meeting commitments to our People Customer and Profit. If youre looking to work for a dynamic fastpaced progressive organization then apply with us.
Join our team as a CUSTOMER SERVICE REPRESENTATIVE. Accept the Challenge!
Why Apply
- To be a member of our dynamic Customer Service department
- To work for an employer who will recognize your ambition and drive
- Competitive base salary plus incentive
- Health Dental and Vision plan
Duties Include:
- Facilitate customer requests as they pertain to booking orders tracing shipments scheduling pickup and or delivery appointments directions billing information and any other customer queries
- Ensure that customer specific information is passed on to appropriate parties
- Maintain customer database and transmit as required
- Advise customers at first interaction of deviation from original request and initiate service failure procedure if required
- Capacity management understand equipment availability and utilization driver utilization and scheduling
- Maintain customer profiles and ensure all special requirements are noted in profile and the order
Qualifications:
- Minimum 2 years experience in a corporate customer service
- Experience in the transportation industry is an asset
- PostSecondary Degree or Diploma
- Commitment to customer satisfaction and customer focused
- High level of personal energy and willingness to take the initiative in making improvements and resolving issues
- Must be able to work as a team player and have strong collaborative skills
- Ability to handle difficult situations with both internal and external customers
- Ability to work with minimal supervision
- Working knowledge of MS Office with excellent keyboarding skills
- Strong organization and communication skills
- Pleasant telephone mannerism
- Willingness to learn
Hours:
Monday to Friday 8:00am5:30pm
www.challenger
No phone calls please. We thank all applicants; however only those selected for an interview will be contacted.
Required Experience:
Junior IC
Employment Type
Full-Time
