German Speaking Assistance Coordinator
German Speaking Assistance Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Cape Town South Africa
Salary: R22000 per month shift allowances Comprehensive Benefits: Companypaid medical aid for the employee and two minor dependents plus a 10 company contribution towards retirement annuity
Employment Type: FullTime ShiftBased
About the Client
Established in 1971 and part of the Munich Re Group since 2009 this company provides medical assistance travel support and insurance claims handling worldwide. It operates through 11 regional offices and three 24/7 assistance hubs managing over 140000 cases annually. Services include travel assistance claims handling cost containment emergency support in multiple languages and outsourcing solutions for insurers and corporations. With a vast global network of providers it ensures seamless cashless assistance for travelers and businesses.
About the Role
Our client is seeking a Germanspeaking Assistance Coordinator to join their international medical assistance team. This role involves coordinating medical and travel assistance for policyholders worldwide liaising with hospitals emergency services and insurance providers to ensure the best possible care for clients.
Why Join Them
- Competitive Compensation: R22000 basic salary plus shift allowances
- Global Exposure: Work in a multinational fastpaced environment assisting clients worldwide
- Career Growth: Extensive training and development in international claims and assistance
Key Responsibilities
- Assist policyholders in medical and travelrelated emergencies
- Communicate with hospitals ambulance providers and international insurance companies
- Coordinate logistical arrangements for medical evacuations and patient support
- Ensure seamless customer service and efficient case handling
- Work closely with internal and external medical professionals
Requirements
- Fluency in German and English (written and spoken)
- Ability to remain calm and professional under pressure
- Strong communication and problemsolving skills
- Previous experience in medical assistance insurance claims handling or tourism (advantageous)
- Proficiency in Microsoft Office
- Matric or higher qualification
- Ability to work shifts including weekends and nights
- Valid South African visa (preferred)
Required Experience:
IC
Employment Type
Full-Time
