General Manager Columbia Icefields
General Manager Columbia Icefields
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Job Description
What will be your daily pursuit
We wake every day to greet glaciers mountain peaks and turquoise lakes. At Pursuit we live the dream. Were united by an intrinsic love of exploring that cant be confined by physical borders. Together Pursuit team members and guests create inspiring memories theyll share with their friends and families for years to come. Its all about sharing our amazing destinations.
The General Manager of the Columbia Icefields leads the operations of the dynamic and integrated Hospitality Experiences located between Banff and Jasper AB on Highway 93 at foot of the beautiful Athabasca Glacier. The portfolio of responsibility and leadership includes:
- Three world class attraction experiences: The Glacier Adventure Ice Odyssey Experience and The Glacier Skywalk;
- Three high performing Food and Beverage Outlets: Altitude Restaurant Chalet and Starbucks
- The 32 room premium hotel Lodge: Glacier View Lodge
- A high volume Gift Shop
- Staff Camp operations that house 200 employees who deliver world class hospitality for the above guest experiences
- Management of The Glacier Discovery Center: A central hub for visitors to the Athabasca Glacier cooperated with Parks Canada
What will you do in this job
- Maintain a culture of Safety First
- Develop and initiate strategies to maintain employee engagement evaluate performance and improve the quality of our products and hospitality
- Provide feedback and make recommendations that increase the success of marketing efforts and the effectiveness of current marketing strategies at reaching target markets
- Establish proactive internal monitoring systems that create accountability identify risks and opportunities and develop contingency plans
- Schedule and lead team meetings to discuss updates issues feedback and to create solutions to issues that come up within the operations
- Lead capital and maintenance planning to ensure projects are completed on time and budget.
- Create lead adjust when needed for the delivery of strategic and tactical plans to grow the business as measured against Key Performance Indicators (KPIs) that are monitored monthly and annually.
- Support seasonal staff camp lifestyle fostering an environment of mutual trust and wellness.
- Overseeing training growth and engagement of team members. Create succession plans and grow talent accordingly.
- Grow business through innovative new products as well as the active management of the core experiences.
- Support and assist in leading the growth of the Glacier View Lodge into a sustained toptier boutique lodging experience.
- Maintain and grow superior Standard Operating Procedures (e.g. safety hospitality emergency procedures).
- Represent Pursuit as requested through media fam visits and V.I.P. visits.
- Work collaboratively with Banff Jasper Teams and Pursuit as a whole supporting growth as a greater team and taking on special projects as assigned.
- Work onsiteat the Columbia Icefield from April to October of each year management accommodations are provided
What skills and experience do you need for this job
- Demonstrates intellectual curiosity and emotional intelligence engaging beyond the numbers.
- Drives a growth mindset focused on worldclass attraction experiences and operational excellence.
- Leads handson fostering organization accountability attention to detail and company values.
- Coaches and develops leadership teams to build strong talent pipelines.
- Collaborates effectively with a bigpicture enterprisewide perspective.
- Models and promotes Promise to Place initiatives through impactful communication.
- Communicates with clarity confidence and candor in direct resultsdriven environments.
- Makes sound datadriven decisions with agility and strategic insight.
- Maintains composure under pressure; adaptable resilient and solutionsoriented.
- Leverages quantitative skills to deliver actionable business insights.
- Embraces a global mindset with a focus on innovative guest experiences and hospitality trends.
- Builds highperforming teams with strong internal talent development.
- Creates a clear vision fosters accountability and drives creativity engagement and purpose.
- Inspires confidence nurtures talent and empowers teams to excel.
- Leads with passion entrepreneurial spirit and a growthdriven mindset.
- 10 years in hospitality attractions travel and lodging industries.
- Proven safety leader with expertise in SOPs processes and remote camp operations.
- Experienced in operations training and team development across diverse environments.
- Strong relationship builder effective across all organizational levels and cultural backgrounds.
- Inspires followership through core values brand leadership and hospitality excellence.
- Skilled in P&L management driving employee and guest satisfaction.
- Broad experience across attractions including F&B retail events resort ops maintenance and capital projects.
What will your work environment be like
Pursuit is an attractions and hospitality company that owns and operates a collection of inspiring and unforgettable experiences in iconic destinations in Canada the United States and Iceland. Pursuits elevated hospitality experiences include 15 worldclass pointofinterest attractions and 28 distinctive lodges along with integrated restaurants retail and transportation that enable visitors to discover and connect with stunning national parks and renowned global travel locations.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you cant apply online or need accommodation during the application or hiring process please contact our Talent & Acquisition Team at
We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.
Required Experience:
Director
Employment Type
Full-Time
