Technical Process Specialist
Technical Process Specialist
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Job Description
Base Location:San Daniele
About us:
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit www.infosys to see how Infosys can help your enterprise navigate your next.
Responsibilities:
Required skills:
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Base Location:San Daniele
About us:
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit www.infosys to see how Infosys can help your enterprise navigate your next.
Responsibilities:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information analyze problems and resolve issues related to enduser computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices peripherals and installed software
- Performance Monitoring: Monitor and address performancerelated issues
- User Training and Advice: Provide advice training and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation manipulate data and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g. database administration network support) vendors and thirdparty support provider
Required skills:
- Prior experience in a customerfocused enduser support role is valuable. This could include roles likeHelp Desk TechnicianDesktop Support Specialist or similar positions
- CustomerFocused Support: Experience in a customerfocused enduser support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution requests changes and problemsolving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsofts product offerings including highlevel capabilities and competitor products.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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